As a salesperson, you need to be able to get your client’s feedback without looking like a pushy salesperson. This article is packed with actionable tips for how to do just that.
From creating the right environment for honest communication to asking good questions, these tips will help you make sure your clients have everything they need from your product or service and provide you with valuable feedback in return!
| Takeaways |
|---|
| 1. Prioritize building trust with your clients. |
| 2. Adopt a consultative approach in interactions. |
| 3. Listen actively to your clients’ feedback. |
| 4. Avoid being pushy and respect their boundaries. |
| 5. Use feedback to improve products and services. |
Email Them An Update
Send an email to your client with an update on how the project is going. You can send them some new marketing materials, like a new catalog or flyer introducing new products or services, or ask if they have time for a quick follow-up phone call or Skype interview about it.
This approach works especially well when you don’t want to come across as pushy but still need some feedback from them.
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Let Them Know About A New Product Or Service You Offer
The best way to get your client’s feedback is through an email. Emailing your clients can be a great way for you to stay in contact and keep them up-to-date on what you do. It’s also less intrusive than a phone call or in-person visit, which may make them more likely to take the time out of their day to respond.
Here are some things you should include when sending an email:
- Tell them about the new product or service that you offer. Tell them what it does and why they might think it’s useful for them (if they don’t already know).
- Ask if they have any feedback on it what do they think of its design? How easy is it to use? Would they recommend it to other people like themselves?
- Ask if they would be interested in trying out this new product/service (if applicable). If so, when would be a good time for you both to talk again so that you can talk about setting up an appointment?
Ask For Their Feedback On Your Website Or Blog
In this scenario, you have a great opportunity to ask your client for feedback. You’re already in the client’s office, so take advantage of this by asking them about their website or blog. This can be an easy way to get information about what they’re looking for and how they feel about your work. You might say something like: “I’d love to hear what you think of our new website! How do you find it? Is there anything else I could add that would make it better?”
Be polite when asking questions. Don’t interrupt or argue with them as they answer; instead, listen carefully and write down everything they say you can always follow up afterward with more questions if necessary! You don’t want to look pushy by immediately trying to sell them on anything else once they’ve told you how much they like your product (or not).
Instead of bringing up topics unrelated to their business during this interaction, focus on listening attentively until you’ve finished gathering all the information from them that will help guide future discussions between yourselves and others involved in getting work done together within this organization’s structure.”
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Ask For Their Feedback On Your Marketing Materials
When it comes to asking for feedback, the most important thing is to not be pushy and make your client feel like you’re trying to sell them something. This means that you want to present the question as an “information exchange” rather than a sales pitch.
For example: “I’d love some feedback on how you found out about us.” Or “I’m thinking of redesigning our website what do you think?” In other words, make it clear that this isn’t just a way for them to tell you how great your work is; there’s something in it for them too. You can also ask these questions if they come up during an actual conversation with a client:
Offer To Make An Introduction
If you have a good reason to contact a client, offer to make an introduction. Tell them how they can benefit from your product or service and ask if they know any other businesses that might be interested as well.
For example, if one of our clients offered us some free food for their employees, we’d be happy to give their business cards out at meetings or events in the future. That way, our client can continue building relationships with other businesses who could benefit from their services and in return help us grow our network by connecting us with new potential clients!
Schedule A Consultation To Discuss How You Can Help Them Grow Their Business
When you’re reaching out to clients and prospects, it’s important to set up a time when you can meet with them in person or on the phone. While this can be overwhelming at first, it’s one of the best ways to make a good impression on your client and build trust with them.
To do this, ask for a specific date and time that works well for both of you and suggest somewhere convenient too (a coffee shop nearby is usually ideal). Make sure they know why they should meet with you: if possible, provide some examples of previous conversations that have been helpful or insightful.
Finally, let them know that there is no pressure whatsoever during this meeting you just want their honest feedback about how working together could benefit their business growth!
Ask How They’re Measuring Success With Your Product Or Service
Asking customers how they’re measuring success with your product or service is a win-win situation. It shows them you care about their business, and it allows you to offer help if they need it. You can also use this as an opportunity to see what else your clients are working on, so you can suggest other services that will be useful for them.
You might not have time for this step in every single meeting with a customer, but making time for it will show that you value their input and want to keep their business. The best part? If your client is doing well with their metrics (or even if not), asking them questions like these will give you information that’s useful for planning future campaigns or services and helping grow the relationship between your company and theirs!
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Ask For Permission To Do A Case Study About Them Or Their Business
If your client is happy with how your product/service has helped them and the results it’s produced for their business, ask if there’s any way that you can share their story with other potential clients of yours. This will allow them to brag about themselves and their awesome new website or whatever they think is great about working with you. It also provides another selling point that helps justify the cost of hiring an expert like yourself.
Share A Resource That Would Be Helpful To Them And Ask If They Have Any Thoughts On Its Usefulness
Another great way to get feedback is by sharing a resource that would be helpful to them and asking if they have any thoughts on its usefulness. This can be an article or tip, but it could also be something more like a podcast episode or video series that you think your client might enjoy.
It’s a win-win situation: You give them some free content, and in exchange, you won’t have to worry about whether or not they gave your pitch the attention it deserves assuming that what you’re offering is useful information (and not just thinly veiled sales pitches).
Most people are happy to share their opinions with others; after all, what’s better than helping someone out? If you’ve built up some trust with your client over time through genuine conversation and this doesn’t just mean sending them emails filled with links this can be a great way to build rapport with them while getting valuable feedback on your content!
Send Congratulations On Something Good That Happened
Sending congratulations on something good that happened, and asking if there’s anything you can help them with going forward to build on that great news.
Showing appreciation for what your client does for the business is one of the best ways to get their feedback. It shows that you care about them as both a person and an employee of your company, so they’ll be more likely to give input when asked.
If a response isn’t received, don’t take it personally or assume they’re not interested in giving feedback. They may just not know how or where to provide feedback at this time or they might need some time before they feel comfortable sharing their thoughts with you just keep checking back
And if they still aren’t ready after several attempts at contacting them over multiple weeks/months (or years), then maybe it’s time for someone else on your team who has stronger relationships with these individuals than others within your organization do right now…
Ask Where They See Themselves Going Shortly
For example, if your client is thinking about expanding their business to a new location or hiring more employees, ask why and what’s holding them back. Then see if there are steps you can take to facilitate those changes, such as helping them find an office space or connecting them with additional resources that could ensure their success over time.
Schedule A Catch-Up Meeting Just To Talk About Goals
A regular catch-up meeting is an opportunity to learn more about your client’s goals, what they need to achieve their goals, and how you can help them do so. If you’ve established a relationship with your clients over time, they’ll be more open to this kind of conversation than if it were unexpected.
And as long as you’re not looking for feedback on something specific (like the last time I met with my client), there’s no pressure here either this can be an informal conversation that doesn’t feel like a sales pitch at all.
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Offer To Send Some New Marketing Materials
Like a new catalog or flyer introducing new products or services, and ask if they have time for a quick follow-up phone call or skype interview about it.
If you’re not sure how to get your client’s feedback, you can always say something like, “I’m sending out some new marketing materials tomorrow. Do you have time for a quick follow-up phone call or Skype interview about it?”
Offer to send them some fresh information on what you do (e.g., a catalog or flyer introducing new products or services), and ask if they have time for a quick follow-up phone call or Skype interview about it. You don’t need to make any sales pitches just be helpful. This approach is especially great when done right before the holidays; people are in the spirit of giving and are more inclined to help others than usual at this time of year.
Additionally, let’s say that one of our clients was thinking about buying an expensive piece of equipment but wasn’t sure if they could afford it yet. We could offer up our assistance by saying something like “We know this has been weighing heavily on your mind lately” (which would show we’ve been listening) followed by something like “Let us know if there is anything else we can do so that these concerns are lessened.”
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Final Thoughts
The most important thing to remember is that you should focus on helping your clients. If they know that you are genuinely trying to make their lives easier, then they will be more likely to give you their feedback. The bottom line is that it’s better for everyone involved if you focus on providing value for your clients instead of just trying to sell them something every time they speak with you.
Further Reading
How to Avoid Sounding Like a Pushy Salesperson: Learn valuable tips to maintain a consultative approach in sales and build stronger relationships with potential clients.
Best Ways to Get Customer Feedback: Discover effective methods to collect valuable feedback from your customers and use it to improve your products and services.
Easy Ways to Sell Without Being Pushy: Explore simple and non-intrusive sales techniques to increase your sales performance and connect with customers more authentically.
People Also Ask
How Often Should I Check In With My Clients?
It’s a good idea to follow up with your client after the first month, then again at three months. If they haven’t responded to your emails by the time their next service is due, send another email asking if they have any questions or concerns about their service/product.
What If They Don’t Respond To My Emails?
Check in on social media instead. This can be a great way to get feedback without being too pushy. Just make sure you’re following up over different accounts so that it isn’t too obvious that you’re looking for positive info only; this will come off as insincere and give off negative vibes (which is exactly what we want to avoid).
How Do You Ask For Feedback From Clients?
A great way to start your request for feedback is by saying something like, “You’ve been a loyal customer for several years now. I’d love to hear what would make this experience even better. Is there anything we can do better?”
How do you ask for feedback from a client?
You can also say something like, “I want to know what makes this experience better and more valuable.” A good way of phrasing it is by saying something along the lines of: “We appreciate how much time and effort goes into providing excellent service.” Or maybe just say something along these lines: “We appreciate your hard work.”
How Do I Know If My Client Is Satisfied With My Work?
Always ask! Your clients will appreciate feeling like their opinion matters to you, and it will help you both get better results in the long run by knowing what worked well–and what didn’t–in the past few weeks/months/years (depending on how long you’ve been working together).
When Is The Best Time To Ask For Feedback?
The best time to ask for feedback is after your client has had some time with their product, but before they’ve fully committed to it. You don’t want them to feel like they have no choice but to give you positive feedback, and it’s also important not to overwhelm them with requests for feedback too early in the game.
What Are Some Good Questions To Ask My Client When I Do Get Their Feedback?
Some examples include: Did you enjoy working with us? Did we meet all of your expectations? What could we have done better? Did we exceed your expectations? Did anything about our work stand out to you as particularly impressive or disappointing? Did anything about our work stand out to you as particularly impressive or disappointing? Were there any aspects of our service that were particularly helpful or unhelpful? If so, which ones and why? If not, why not?
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