The Social Media Strategy All B2C Marketers Need To Learn

At this point it’s pretty well-documented that social media is the best way to reach your consumers. Not only do studies repeatedly show that consumers are using social media to discover new products, but they trust the recommendations of their peers over those of brands.

But what is less known is how companies can use this information to the best effect.

First, we need to understand more about what consumers are looking for on social media. While there are many research studies out there, one from Nielsen and McKinsey stands out.

Because it focused on Millennials a group that is particularly influential when it comes to shaping brand perceptions. The study found that Millennials:

Trust recommendations from people they knew (92%) or even people they didn’t know (82%).

Seek honest opinions and product info from peers on social networks.

Proactively look for recommendations through Facebook, Instagram, and Pinterest when considering a purchase decision

So not only do we have proof that social media influences purchasing decisions, but we also have a good idea of what exactly compels someone to purchase after seeing something on social media.

Namely honest testimonials or reviews from other people they trust whether or not they know them personally!

Social Media Strategies to Connect with Your B2C Audience
Key Takeaways
1. Social media is essential for B2C marketing.
2. A well-defined strategy enhances brand engagement.
3. Target audience understanding is crucial.
4. Consistent and quality content drives success.
5. Measuring and adapting are vital for optimization.

Consider Social As A Spotlight, Not A Megaphone

The most important takeaway here is that you should be using social as a way to reach your audience, not as a replacement for traditional marketing. Social media has become the go-to channel for reaching your customers, 

But there are still many ways to do so that don’t involve posting content on your company’s social profile. 

For example: if you’re an e-commerce company and want people to learn about new products before they’re released in stores.

Hosting an AMA (Ask Me Anything) on Quora or inviting influencers in your industry onto Instagram can be effective ways to build awareness around these new releases without committing yourself to produce more content than necessary.

Launching a successful B2C marketing campaign requires careful planning and execution. Our guide on launching your B2C marketing campaign with impressive ROI provides you with 15 essential tips to ensure your campaign’s success.

Go Where Your Audience Is

To effectively reach your audience, you have to go where they are. That means that you need to get active on the social media channels your customers are using. 

The most popular social networks with U.S. adults in 2019 included Facebook (72%), Instagram (68%), LinkedIn (67%), Twitter (57%), and Pinterest (54%). 

These are all platforms where people spend time and money and this is where you should be present as well for them to see what you have to offer.

If your customers prefer Snapchat or Reddit over Facebook or Instagram, don’t ignore them! Understand why they use those platforms so that when it comes time to launch a campaign there, you can apply everything else we talked about here in this guide: 

Target audience, message and tone of voice as well as how long content should be created for each platform based on its unique characteristics.

Think Outside Your Social Channels

The best way to start is by thinking outside your social channels. Think about what your audience would be interested in, what your competitors are doing, and what’s trending. Consider how well-suited the content you’re creating is for different platforms.

For example: If you’re a car company, you might create a video that shows off the latest model of your car while also explaining its features in detail. That type of video would work well on Facebook because people are likely to share it with their friends who also like cars; 

Plus they can watch it right away without having to click through any links or leave their newsfeeds (which means more time spent on Facebook). 

On Instagram and YouTube, however, viewers might not have time or interest in watching long videos so consider posting shorter clips instead that highlight specific parts of the product or service being offered (like close-ups of certain features).

Another thing to think about when creating content is whether or not there’s an opportunity for cross-platform promotion for example: 

Your company has created an informative blog post about how someone could save money by using coupons at local grocery stores rather than only buying from home delivery services like Amazon Fresh or Instacart.

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Build Relationships With Influencers

  • Find Influencers in Your Niche.
  • You can use social media to find influencers who are interested in your product or service.
  • For example, if you’re a travel app that helps users plan trips to Europe, you could search for people who post about Europe on Instagram and then reach out to them by commenting on their posts or sending them direct messages.
  • Find Influencers Who Are Interested In Your Brand.
  • You can also use social media to find influencers who are interested in your brand but don’t necessarily mention it in their content as much as they might mention other brands (e.g., brands with which they have a partnership).

This means that there may be more opportunity for engagement than there would be if the influencer was strictly focused on only promoting their products/services and not looking for others’ opportunities as well.

And thus the potential for increased awareness of your brand among new audiences increases dramatically!

Invest In Visual Content

Visual content is more engaging, more likely to be shared, and more likely to be clicked on and remembered. It can also be created by anyone – you don’t need a professional photographer if you want to create visual content. 

But if you do want the highest quality images possible (and we recommend you do), there are many apps and services available that allow users to quickly take beautiful photos on their mobile devices with little effort.

Tell A Story And Make It Authentic

The importance of storytelling to your B2C social media strategy shouldn’t be underestimated. 

After all, people are naturally drawn to stories and they have played a role in human history since our species first began telling each other tales. And it turns out that the same hold on social media.

A study by Hubspot found that posting stories increases your chances of being shared by nearly 500 percent. 

That’s huge! And while using photos is important (we’ll get into that), telling stories through text posts can add an extra layer of emotion, engagement, and connection with your audience that pictures simply can’t capture on their own.

Create Shareable Content Regularly

As the name suggests, shareable content is content that people want to share with others. It’s interesting and relevant. It’s easy to share. And it comes in a variety of formats: written articles; audio podcasts; video presentations; infographics and animated GIFs you name it.

When you create this type of material regularly, your audience will continue returning for more material from you because they know they’ll find something new each time. 

If you’re interested in learning how this approach works for B2C businesses, check out our Social Media Strategy Guide for Marketers (PDF) today!

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Pay Attention To Creative

In addition to the content, you should also pay attention to creativity. We know that social media posts are often overlooked or thought of as a waste of time, but I can assure you that your audience is paying attention and creating an impression. 

Here are some guidelines for creating quality images:

Make sure they’re high quality. This may seem obvious, but you don’t want blurry images or other flaws that make your post look low-res or cheap.

Make sure they’re relevant to the content. You want people who see your post to understand what it’s about without having to read any text this means using an image that matches up with your topic in some way (such as showing a product).

Make sure they’re eye-catching! Whether it’s something funny or informative, find a way for people scrolling through their feed at speed (or even just browsing) will pause long enough for them to think “huh” and click through on your link instead of moving along without reading anything more than their name/profile picture/location info etcetera.) 

If possible try not to overdo this one though since we all know how annoying that kind of ad can be when overdone every few seconds or so depending on how much time someone spends inside apps each day.

Which could cause fatigue over time if done too often, especially when combined with other factors such as being forced into playing videos before clicking off after waiting 5 seconds etcetera…

Pay Attention To Quality

Quality is the most important element of your social media strategy. You can’t win over customers if you don’t have quality content to share, so make sure that everything from images to videos is high quality and relevant. 

The same goes for text and audio, which should also be well-written and engaging. It’s also essential that you use high-quality video in social media posts, as this format has been shown to increase engagement by up to 93 percent

Use Video To Tell A Story Or Demonstrate Your Product Or Service

People love videos, and you can use them to tell your brand story, demonstrate your product or service, engage your audience, and build relationships with influencers.

The first thing you should consider when it comes to video is that it’s a great way of demonstrating your product or service. For example, if you sell beauty products online then a video showing how they work will help people decide whether they want to buy from you.

Video is also an excellent way of telling a story because it allows you to engage with people on an emotional level. 

For example, if you’re going through some tough times in business then producing videos about those experiences could be hugely helpful for other entrepreneurs who have gone through similar problems themselves and want advice on how they might overcome them too.

If used correctly then posting videos on social media channels such as Facebook or Twitter has been shown by various studies over time (such as this one) which were carried out last year – that viewers tend not only to consume content more thoroughly but also develop closer relationships too!

Develop Your Hashtags

You’ll want to include hashtags in your social media posts. Hashtags are used to increase visibility, engagement, brand awareness, and search engine optimization (SEO). 

They can also help increase brand loyalty by providing followers with an avenue to interact with the brand daily.

One of the most important things you need to know about hashtags is that they are not the same everywhere you use them. Each platform has its own rules for how it should be written and used. 

On Instagram, you can only use 30 characters while Facebook allows 63 characters in its posts; Twitter limits users to 140 characters total per tweet including spaces between words as well as punctuation marks like commas or periods; 

Pinterest allows users 75 characters per pinned post but will truncate anything longer than 65 when it displays on someone’s feed so make sure yours fits within their maximum length requirement too!

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Turn Brand Mentions Into Customer Service Opportunities

There’s a strong correlation between customer satisfaction and brand loyalty. If you want to see your company grow, it helps to have solid customer service and social media is a great place to start.

Respond To Comments And Reviews

Customer service should be available 24/7, but social media can make this even easier. By responding quickly and thoughtfully on Facebook, Twitter, Instagram, or wherever else your customers are talking about you online, you show them that they matter. 

This may seem like an obvious point (and it is), but many brands still don’t respond regularly enough to comments or complaints left on their social channels or at all! 

A quick “nice try there!” comment for every negative post will go far towards making people feel heard and valued as customers.

Use Customer Feedback In Product Development

Social media has made it easier than ever before for people who love something they buy from you (or hate something they buy) to share those feelings with the world via text or image posts online.

And if not directly at least indirectly through sharing their thoughts with friends who might also read them on their feeds later down the road when scrolling through updates from family members etcetera…

Add A Personal Touch With Facebook Messenger And Twitter Direct Messages

While Facebook Messenger and Twitter Direct Messages are used primarily to send automated messages, they can be a great way to add a personal touch.

For example, if you have an FAQ page on your website that answers common questions about your business, you can use Facebook Messenger and Twitter Direct Messages to answer those questions on the spot.

This shows customers that you’re an actual person who cares about them (which is important when it comes to customer retention).

If someone asks a question and doesn’t get an immediate response, they may never come back. But if they do get their question answered by an actual person, they’ll be more likely to purchase from you in the future or recommend you to others!

Create An Instagram Plan For The Holidays And Other Special Days Of The Year (Or Month!)

The holidays are a prime time to promote your brand, products, and services. Take advantage of all the opportunities! You can use the holiday season as an opportunity to share your brand’s story or company culture. Here are some ways you can work with the different holidays:

Thanksgiving: Use this time of year to share what you’re thankful for, both personally and professionally.

Black Friday: Get your employees involved in helping customers shop on Friday by answering questions about deals, running special promotions that day only, etc., while simultaneously showing they care about their customers’ needs first-hand instead of just talking about it. 

This helps create more emotional connections between people who might not be familiar with your organization yet but have been turned off by big-box stores where everyone seems very impersonal (which is completely understandable).

Host Giveaways And Contests On Social Channels Tied To Larger Campaigns And Initiatives

Giveaways and contests are a great way to engage with your audience. They can be used as part of a larger campaign or as an end in itself. 

For example, you could use a giveaway to promote the launch of a new product or service, or you could use it as part of an initiative for charity fundraising (for example, if you’re launching your clothing line).

In addition to being effective at building brand awareness and engaging with customers directly, giveaways are also great tools for increasing social following: 

By requiring people to follow your brand to enter the giveaway, you’ll make sure that those who eventually win are likely engaged with what you’re doing.

Don’t Rule Out Paid Social Efforts

Another thing to consider with paid social is whether the campaign will be a one-off or an ongoing investment. If you are planning to run a paid campaign that lasts only a few days, then it’s going to cost more per day than if you’re running a campaign that lasts several weeks. 

Weighing all of these factors when planning your overall strategy can help inform which channels make sense for your business and what kind of spend you can afford to get the most reach and engagement out of them.

In the realm of B2C marketing, leveraging content is key to selling services effectively. Discover the art of using content marketing to sell your services and learn how crafting compelling content can turn prospects into loyal customers.

Optimize Images For Each Social Channel’s Specifications For Best Results

Here’s the good news: Every social platform has its specifications and requirements for images. But there’s also bad news: You need to know what they are to optimize your image uploads.

Let’s take a look at some key points:

Make sure you’re using the right size for each platform. For example, Facebook requires that all cover photo dimensions be at least 1200 pixels wide by 604 pixels tall, while Twitter’s minimum dimension is 550 x 315 pixels.

But most tweets should be shorter than 280 characters because users will see only part of them without scrolling down into more text.

Make sure you’re using the right file format for each platform. For example, most photos on Facebook should be .jpg or .png files (not .gif), while Twitter limits images to JPG or PNG formats with a maximum size of 2MB and no larger than 2048px × 2048px (or 1MB).


We hope this article has given you some insight into what it takes to create a successful social media strategy for your B2C business. 

From defining your goals to finding the right platform, and tracking performance metrics, many steps need to be taken when creating an effective strategy. 

To recap: define your goals (and don’t be afraid to set them high), choose the right platform(s), find out where your target audience lives online, set up a content calendar, monitor results using analytics tools, and make adjustments as necessary. 

If you follow these steps as you develop your own social media strategy for B2C marketing success, we promise that it will result in more engaged customers and increased sales revenue!

Further Reading

How to Use Social Media for B2C Marketing: Learn effective strategies to harness the power of social media for successful B2C marketing campaigns.

B2C Marketing Strategy Guide: Explore a comprehensive guide that delves into crafting a robust B2C marketing strategy to boost brand engagement and drive sales.

B2C Social Media Marketing: Best Practices: Discover best practices for B2C social media marketing, including tips on content creation, engagement, and measuring success.


How can I leverage social media for B2C marketing?

Social media can be a powerful tool for B2C marketing. By creating engaging content, interacting with your audience, and utilizing targeted ads, you can effectively reach and connect with your customers.

What are some key components of a B2C marketing strategy?

A successful B2C marketing strategy involves understanding your target audience, crafting compelling messaging, utilizing various channels, and continually adapting to market trends.

How do I ensure my B2C social media content resonates with my audience?

To create resonating content, conduct thorough audience research, tailor your messaging to their needs and preferences, use visual elements effectively, and encourage meaningful interactions.

What metrics should I track to measure the success of my B2C social media campaigns?

Key metrics to track include engagement rates, click-through rates, conversion rates, and social media reach. These metrics can provide insights into the effectiveness of your campaigns.

How do I stay updated with the latest trends in B2C marketing?

Staying updated involves regularly reading industry blogs, following marketing thought leaders on social media, attending webinars, and participating in relevant online communities and forums.