How To Land Your Dream Job As Medical Records Clerk

I never thought I’d work in a medical records department. After all, I’m not a doctor or nurse. 

But when my previous job went away and I needed a new source of income, I decided to take the plunge into the world of medical records. Here’s what you need to know about working as a medical records clerk:

What You’ll Need For The Job

You will need to have a few different skills.

Medical Records experience – you want to spend as much time in this field as possible so that you can get a full understanding of how things work. The more experience you have, the better!

Medical Terminology – This is key for anyone looking for a career in the medical field. 

It is also one of the most challenging parts of working with patient records because there are so many abbreviations and acronyms that people use when talking about health conditions or medications taken by patients during their stay at hospitals or clinics. 

You’ll need to be able to pick up on these quickly if they’re used during conversations. It takes practice, but once mastered it becomes second nature!

Experience With Medical Records Is Helpful

If you’re interested in working as a medical records clerk, it may help to have experience with medical records. Medical records clerks are responsible for collecting and recording information about patient care, maintaining patient records and other duties related to medical documents.

Medical records clerks work in hospitals and doctors’ offices. They also work with patients and their families, so communication skills are important when applying for this position.

Speaking Skills Are Essential

Speaking skills are essential. You’ll be the voice of your department and will probably make a lot of phone calls, so you need to speak clearly, confidently, and professionally. 

When speaking with patients over the phone or in person (which is more likely if you work at an outpatient clinic), keep in mind that people want to feel comfortable speaking with their medical records clerk. 

So it’s important to use a friendly tone and have a positive attitude when talking with them even if they’re being difficult!

You also don’t want to come off as arrogant or condescending; this is why it’s good practice to smile when speaking on the phone or face-to-face with patients. 

It’s also helpful if you can break up your conversation by asking questions about the patient’s health or life rather than just talking about yourself all day long; 

This will help them feel like they can get involved in their own treatment plan instead of just following orders from someone else who knows nothing about their situation except what was written down somewhere before they were even born (and yes: we do know these kinds  of things!).

Being A Team Player Is Essential

You will be working with a team of other medical records clerks, so you must understand how to work together. 

You’ll need to be able to get along with people from different cultures, backgrounds and generations. You’ll also need to be able to work with people who have different personalities and interests.

Having Strong Phone Etiquette Is Essential

Having strong phone etiquette is essential. The best way to ensure that you will have great phone manners is to practice them every time you pick up the receiver. If you are not prepared, do a quick self-check and make sure that you:

  • Are polite, patient and courteous
  • Answer the phone with a smile
  • Always answer the phone in a professional manner
  • Are aware of how your voice sounds when speaking on the phone

The first impression of any prospective employer is based on what they hear over the telephone. Therefore, it’s crucial for you to understand how important it is for your tone of voice to convey professionalism at all times. 

It’s also important for applicants to avoid sounding too animated or casual because this can hinder their chances at being hired by some employers.

Who prefers someone who has an air-sounding voice over those who don’t sound serious enough during conversations with co-workers or clients (even though those types may have excellent communication skills)?

Keeping Up To Date On New IT Skills Is Essential

In the same way that a medical records clerk needs to be up to date on current health care trends, you need to be aware of the latest technology. 

You’ll want to learn about new software and hardware (computers, smartphones, tablets), equipment (scanners, printers), and processes (electronic medical records systems). 

The more skilled you are with these technologies, the better positioned you’ll be for a promotion or new job opportunity.

Pay Attention To Your Continued Training And Keep Abreast Of New Trends And Developments

Pay attention to your continued training and keep abreast of new trends and developments.

Be open-minded about learning new things, even if they’re not directly related to your job at first. For example, if you want to be a medical records clerk, take an online course on how to use computers or learn how to type faster (so you can do reports more quickly).

Listen carefully when people complain about their jobs even if it means listening in on other departments’ conversations during lunchtime or breaks. You may hear something that could help make your work easier or better suited for what you have in mind.

Ask questions! If someone says something that sounds useful but vague (“I’ve been using this software since 2008”), ask them what they liked best about it (“it’s easy” isn’t helpful) and why they chose that particular product over another one (if there was another one).

Click To Talk, Click To Listen

  • Be aware of your surroundings.
  • Don’t get distracted by what others are doing or saying—this is your interview!
  • Ask questions if you’re unsure about something or don’t understand a question, but do so politely and respectfully (you don’t want to come off as rude). 

If the interviewer does not answer your question directly, say “I’m sorry; could you please clarify what it means by ____________?” 

They’ll appreciate that you’re trying to understand their expectations for the job better and will be more likely to give specific responses in the future as well as give you more information about any particular task or duty that might be unclear at first blush (or even after multiple careful readings).

Don’t be afraid of saying “I don’t know.” It’s okay if there are things that come up during an interview where you have no idea what they mean; sometimes people use terms differently than we do outside of work settings so just ask them further questions instead!

Keep Your Computer Clean And Free Of Malware Threats

This is probably the easiest step to follow, so here it is: make sure that you have a reputable antivirus software installed on your computer, as well as a firewall to block hackers. 

You should also be diligent about updating your antivirus software with the latest patches and updates from the manufacturer whenever they are released and if you run into issues installing an update for some reason (like a conflict with another piece of hardware).

Contact the manufacturer directly instead of trying again blindly until something works because that might just end up making things worse. 

Finally, always keep an eye out for any suspicious activity on your machine like unusual pop-ups or programs being installed without permission; 

If something weird happens then use reputable antispyware software (like Malwarebytes) to scan for viruses/malware. If you’re unsure about whether or not something’s wrong then feel free to ask Google!

Be Aware Of The Health Needs Of Co-Workers And Patients, Not Just Your Own Needs

Being a team player is an important part of the job. It’s important to be aware of the health needs of co-workers and patients, not just your own. 

Remember that other people may have different schedules, priorities and responsibilities than you do, so they might need help with a task that isn’t on your radar right now.

Become Familiar With Available Meal Plans And Find Which One Works Best For You

Becoming familiar with available meal plans and finding which one works best for you is an important part of your college experience. You want to ensure that you’re getting the most out of your education, so it’s imperative that you find a meal plan that fits your needs. 

Depending on how often you eat on campus and what kinds of food appeal to you most, there are several different options to choose from:

The Standard Plan: This plan offers unlimited access to dining hall meals (for breakfast and dinner) as well as late night snacks at certain dining halls. 

This can be useful if you have a class schedule where classes meet in the morning or early afternoon, but not later in the day; 

This way, even though there may be some days when it might take more effort than others due to long lines or limited hours at specific eateries, at least there won’t ever be anything standing between yourself and a hot plate full of delicious grub!

Learn As Much As You Can Before You Start A New Job

Before you accept a position, do some research on the company. Check out their website and read through the latest news to get a feel for what they’re up to. 

If you’re looking into jobs that are fairly new or unknown, like X-Files work or medical records clerk, then it’s especially important that you do your homework and learn everything about them. 

Ask questions during your interview process ask about benefits, culture, dress code (if there is one), training programs, schedules, and more!


We hope this article has helped you get a better understanding of what it takes to become a medical records clerk and the different jobs out there for the position. 

We know that it can be overwhelming at times but don’t let that stop you from applying! If you are still not sure whether medical records is right for you, we suggest checking out some other careers like Medical Assistant or Healthcare Support Worker.