Want To Get Hired As A Freelance Chat Live Support Agent?

In this article, I will go over all the steps to getting hired as a freelance chat live support agent. I have worked as a live chat agent on multiple platforms. I have been able to make a full-time income working as a chat agent and plan on sharing my knowledge with others.

I will cover everything from how to set yourself up for success before applying, how to apply and where, how to land an interview, what the interview process is like for these companies, and finally what the workday is like. 

I will not cover how much you can expect to be paid to work for each of these different companies because it varies widely depending on which company you work for and who your clients are; some pay hourly rates ranging from $8-$22/hour while others pay per live chat or by project completed.

Takeaways
1. Explore various freelance chat live support agent job opportunities.
2. Enhance your communication skills for effective customer support.
3. Develop multitasking abilities to handle multiple chat conversations.
4. Familiarize yourself with the chat software or platforms commonly used.
5. Research and apply to reputable companies offering freelance chat support jobs.
6. Be prepared to work remotely and have the necessary equipment and internet connection.
7. Continuously improve your problem-solving and empathy skills.
8. Stay up to date with industry trends and best practices in chat support.
9. Network with other professionals in the field for potential job opportunities.
10. Consider showcasing relevant certifications or training to stand out to employers.

What Is Live Support Chat?

In a nutshell, live support chat is when a representative from a company has an online text-based conversation with a client to help them troubleshoot. In some cases, the job is active only when there are open chats; in others, the job is active 24 hours a day.

A wide variety of companies and organizations offer live support chat. These include Microsoft, Apple, Amazon, Google, Comcast, and even universities such as Cornell. Usually, they have special pages on their websites where customers can open up chat sessions with company representatives.

Companies offer live support chat for many reasons: it’s convenient for clients; it’s cost-effective for the companies, and it can be done anywhere in the world at any time of day or night.

There are several different positions available within the category of live support chat agent: Customer Service Chat Support Agent; Live Chat Support Agent/Representative; Live Chat Agent/Customer Service Representative; Live Chat Sales Specialist…the list goes on! And of course, each company or organization will have its own requirements for these kinds of jobs.

Building a successful career as a freelance customer service specialist requires finding the right opportunities. Explore our guide on 14 Best Freelance Jobs for Customer Service Specialists to discover diverse job options and take your customer service skills to the next level.

Why Is It Important?

Why is it important to learn these skills?

Well, if you want to get hired, you’ll need to know what the customer wants and how to give it to them. You’ll need to know how to communicate with people from all over the world. You’ll need to know how to handle difficult situations. And of course, you’ll be paid for your work as a chat live support agent and learn new skills that might be valuable later in life or in a related field.

How Do I Get Started?

You’ll need to have a computer with reliable internet access.

After you’ve signed up for an account, download the software from the company’s website. Once it’s installed on your computer, it will prompt you to log in and link your account to the program.

Start working! Chat live support agents are expected to respond quickly and efficiently to help customers resolve their problems with products or services. You may find yourself using reference materials provided by your employer, but not all companies offer this option for their agents (some use scripts instead). It’s worth asking about training before starting work.

You should be prepared for long hours of work as chat live support agents usually work in shifts (day, night, and weekends). As an agent, you must have exceptional typing skills as you will be answering multiple customers at the same time. You should also have a good command of the English language so that you can easily communicate with customers.

Does Working Live Chat Mean That I Have To Be Online 24/7?

You might be thinking, “Does working live chat mean that I have to be online 24/7?”

The answer is: no! Live chat agents are not expected to work all day, every day. While it’s true that you may need to work nights and weekends, you don’t have to do that forever. It may just be the case at certain times of the year for example, in the weeks leading up to Christmas and it won’t always be your turn on the roster. Additionally, you can ask for a schedule that works for you. You can also take breaks when needed. 

The company is responsible for your welfare and wants you to perform as best as possible. If you need a break for whatever reason (maybe an important phone call or maybe just because your brain is fried), then take a break!

Looking to earn income as a freelance customer service professional? Learn effective strategies in our article on How to Get a Freelance Customer Service Job to Pay the Bills and unlock the potential of remote customer support careers.

What Do The Companies Provide For Me?

Companies that hire people to work from home as live agents will provide you with the necessary equipment and materials needed in order to do your job. This is because it would cost them more money if they had to ship everything to you and then pay for shipping costs of the equipment back when you were done with your contract with them. 

For example, they will give you a computer, headset and other equipment in order for you to talk on the phone with customers. They also provide training on how to use the software used by their company as well as providing scripts for what should be said during conversations with customers.

You should not have any concerns about being able to get started working right away after accepting an offer from one of these companies because they make sure that everything is completely set up before letting their new hires begin working.

Who Should I Contact?

For this guide, we’ll assume that you want to become a live chat support agent for companies that provide live chat support to their customers. That is, you’ll be working for a company that provides its own customers with live chat support services. It’s not uncommon at all to apply directly to a company and get hired via their own hiring process, skipping over the intermediary altogether.

As you compile your list of potential employers, keep in mind that there are also many smaller companies out there who have some form of live chat support but they wouldn’t necessarily be on job boards advertising positions like yours either because they don’t have a lot of open positions or because they haven’t made any formal arrangement with an intermediary. 

You can still reach out to them directly using LinkedIn or by searching for them on Google; don’t overlook those opportunities since you can probably find some good work through these smaller companies too!

What Do The Companies Want From Me?

Whether you’re looking for a part-time job or full-time employment, there are a few qualities the companies want in their chat live support agents. You’ll need to demonstrate good communication skills, have solid spelling and grammar knowledge, be patient with customers, and have good listening skills.

In addition, you must have the ability to multitask while working as a chat live support agent. You may need to move back and forth between multiple windows while chatting with a customer or help several customers at once. 

You also must be able to work independently; not all freelancers are allowed to communicate with each other when they’re online. It’s important that you know your business well so you can help customers get what they want from your company. Finally, problem-solving skills are helpful because sometimes the information on hand isn’t enough for the customer’s needs. 

Having skills in this area can keep frustrated customers from leaving without making a purchase. Since most of these jobs pay by the minute rather than an hourly rate, being able to work under pressure is necessary if you want to make extra cash as a freelancer.

Want to excel as a freelance customer service rep? Discover the secrets to success in our comprehensive guide: 12 Secrets to Success as a Freelance Customer Service Rep. Master essential skills, build client relationships, and thrive in the dynamic world of freelance customer service.

How Much Will I Earn Every Month?

Your earnings per month will depend on the company you work for and how many hours you are willing to work. The company will pay you for the hours that you put in, and it’ll be a fixed rate per hour. The exact amount of your earnings will vary from company to company, but if this is something you want to do full time, then it’s possible you can earn around $2,000 – $2,500 a month depending on what your goals are.

What Kind Of Certification Do I Need To Take Up This Position?

In this article, we’re going to walk you through everything you need to know about being a chat live support agent. To be a chat live support agent, you’ll need several things:

• A computer with internet access.

• A quiet place to work where you can concentrate on what you’re doing.

• A friendly and outgoing personality.

The ability to type quickly and accurately while keeping the customer’s needs in mind at all times.

Will My Teaching Experience Help Me Out In This Field?

If you have any teaching experience, that’s a big help. Most companies have some kind of training program, so it’s not necessary to already be an expert on the product or service they are offering. However, they need someone who is willing to learn quickly and who is not afraid to ask questions when something is not clear. 

Another thing that makes this position ideal for teachers is that many freelancers work from home and set their own hours, so if you want flexibility in scheduling your work around family obligations (or whatever else), this might be a good fit for you.

A lot of people are looking into working from home as an alternative to commuting back and forth every day. Some companies even allow their employees to choose which hours they want to work as long as those hours fall within certain parameters (i.e., there must be enough overlap between shifts so no one gets left out). 

If this sounds like something that interests you, then by all means go ahead! Just make sure there aren’t any restrictions on how much time off you can take before starting your new job – these policies vary widely across different employers.

Are you a freelance customer service professional looking to increase your earnings? Our article on How to Make More Money from Your Freelance Customer Service Work provides practical tips and strategies to maximize your income potential and achieve financial success.

Is There Any Training Required Before You Are Hired?

There is no training required before you are hired. Some companies may have training periods for new hires, but it varies from business to business. One of the benefits of working as a freelancer is that you can instead pay for your own training, and learn from people who are experts in their field.

If you have prior experience in customer service or sales, then this will be helpful to you when applying for these jobs. However, if your background is outside of these industries and you don’t have any experience with handling customers or clients over live chat software (e.g., Intercom or LiveChat), then it’s recommended that you get some first-hand practice before attempting to apply for jobs using this software.

If You Get Injured While Working, How Will You Be Paid For Your Medical Expenses And Lost Income?

If you are injured during the course of fulfilling your contract, you will be covered by our insurance policy.

The period in which you are eligible for this benefit will be determined by the duration of your contract and the time at which you were injured. For example, if you have a one-month contract with the company but are injured on day two, we would cover any medical expenses or lost income for 28 days after you begin treatment for your injury. 

If your injury requires more than 28 days to heal, then we will require that you claim from a separate source (for example, if your injury occurs while working at home or traveling abroad).

Learn about the requirements for being a live chat support agent.

For those who want to get hired as a live chat support agent and aren’t sure how to go about it, the following guide will give you the basics.

• You must be at least 18 years old.

• You must have a high school diploma or equivalent.

• You need to have a computer and internet access.

• You need a quiet place with your own dedicated workspace.

• You need a phone or tablet with data access.

Interested in becoming a freelance chat live support agent? Discover the steps to getting hired in our insightful guide: Want to Get Hired as a Freelance Chat Live Support Agent. Learn the necessary skills, qualifications, and best practices to succeed in this dynamic and in-demand role.

Conclusion

If you are considering applying for chat live support jobs there are a few things that you should do. First, do some research. What is the company looking for? What kind of work will they be asking you to do? What kind of software will they expect you to use?

You can find this information by looking at chat live support job descriptions online and on the websites of companies like HireMyMom. If a particular job listing catches your eye, it never hurts to reach out directly to the company. 

You can always ask them what exactly it is that they are looking for in an agent and about their hiring process in general.

One final tip: don’t be afraid to ask questions! Most companies would rather know if something doesn’t make sense or seem clear than have someone show up unprepared or confused on their first day of work. 

So don’t hesitate if something seems unclear or if you have any questions regarding the job itself, the software requirements, or anything else mentioned above just ask!

Further Reading

Here are some additional resources for further reading on the topic of freelance customer service and work-from-home chat jobs:

Companies That Hire Work-from-Home Chat Jobs: Explore a comprehensive list of companies that offer remote chat job opportunities. Discover different industries and find the right fit for your skills and interests.

Live Chat Agent Jobs on Indeed: Find a variety of live chat agent job listings on Indeed. Browse through the available positions and apply to join companies seeking chat support professionals.

Work from Home Online Chat Support Jobs: Learn about work-from-home opportunities in the online chat support field. Find out how to apply, what skills are required, and which companies are hiring.

FAQs

In order to provide the best possible customer service experience, many companies now offer a live support chat option for potential customers. This means that you are able to speak with someone directly over your computer. Here are some of the frequently asked questions about this type of work.

What Is Live Support Chat?

Live support chat occurs when you have an online conversation with a person at a company’s website or on an app like Skype. It allows you to get answers quickly while shopping online or playing games on your phone.

What Is The Importance Of Live Support Chat?

Live chat provides a valuable service to both companies and their customers alike. It helps customers find what they need faster and it makes employees more efficient because they do not have to wait on hold while someone researches their problem or question before they can help them out. 

You might also be able to solve problems faster by talking directly with customers instead of having them fill out forms so that other people at the company can find answers for them later on down the road as well!

How Do I Get Started?

Most companies will require training before you start working in their live support department, but there are numerous ways in which one could go about getting this kind of experience such as interning at other places or volunteering where there will be plenty of opportunities available for interacting with customers face-to-face.”

How can I find legitimate work-from-home chat job opportunities?

You can find legitimate work-from-home chat job opportunities by searching reputable job boards, company websites, and remote work platforms. It’s important to research and verify the legitimacy of the companies offering these positions.

What equipment or software do I need to work as a freelance chat support agent?

As a freelance chat support agent, you will typically need a computer or laptop, a reliable internet connection, a headset or headphones with a microphone, and access to chat software or platforms used by the company you’re working for.

How much can I earn as a freelance chat support agent?

Earnings as a freelance chat support agent can vary depending on factors such as your experience, the company you work for, and the number of hours you dedicate to the job. It’s important to research and compare compensation rates offered by different companies.

Are there any specific skills or training programs that can help me succeed as a freelance chat support agent?

While formal training programs may not be necessary, having skills in customer service, problem-solving, and empathy can greatly enhance your success as a freelance chat support agent. Familiarity with the products or services you will be supporting is also beneficial.