In this article, you’ll learn how to receive 5-star client feedback on Upwork. This information has been proven effective by many freelancers and is easy enough to apply right now.
If you’re new to Upwork or have just started as a freelancer, then these tips will help you ensure that your profile stands out from the crowd and doesn’t get buried in search results.
If you already have some experience under your belt and need more ways of getting clients through Upwork, then these tips will help with that too!
| Takeaway |
|---|
| Aim for excellence in your deliverables |
| Communicate effectively with your clients |
| Meet project deadlines punctually |
| Request feedback politely and proactively |
| Use constructive feedback to improve |
| Showcase positive reviews on your profile |
| Highlight your skills and expertise |
| Maintain a professional and reliable image |
| Consider other factors besides reviews |
| Strive for long-term client relationships |
Deliver Exceeds Expectations (EE) Not Just Meets Expectations (Me) Service
When a client hires an Upwork writer, they’re expecting the best possible work and results. But just meeting or exceeding their expectations is not enough for them to leave 5-star feedback. You have to deliver what we call EE (Exceeds Expectations) service.
To understand what EE is and how it differs from ME (Meets Expectations), let’s take a look at some examples:
A client asks for an article about “how to make pancakes”. You deliver a high-quality article on “how to make pancakes” with no spelling mistakes and in the requested format, but there’s no mention of any other breakfast foods in your article like waffles or eggs.
In this case, you’ve met their needs by delivering the requested text without errors of any kind; however, they might feel that you haven’t gone above and beyond because your content was lacking in other areas such as variety or creativity and thus your project wouldn’t receive 5 stars on Upwork
Another client asks for an article about “how to make pancakes.” When you deliver it, not only do you include information on how many different types of pancake recipes there are but also include one recipe that includes waffles as well as eggs!
This shows them both how knowledgeable you are about all aspects related to breakfast foods plus gives them something extra special by including something unexpected into your final product! For these reasons alone not even taking into account anything else mentioned above you’ll be able to secure higher scores than usual when rating each other out of five stars on sites like Upwork!”
Are you looking to optimize your client feedback on Upwork? Learn how to receive 5-star client feedback on Upwork with our comprehensive guide, filled with valuable tips and insights.
Always Put Quality Over Quantity In Your Work
When it comes to working for clients, you should always make sure that the work that you do is of high quality and not just thrown together quickly. This will help ensure that your client is satisfied with what they’re getting from you, which can go a long way toward future success with them and other clients as well.
Don’t rush through the project or cut corners to keep this tip alive, stay focused on making sure everything is perfect before submitting it for review by your client (or their assistant). If something isn’t quite up to par yet but has potential, revise it until it’s at least 80% of where it needs to be before moving forward!
Measuring quality also helps ensure a good experience for both parties involved: if there’s an issue with the product/service then both parties know exactly where things fell short so they can try again later on down the road (or maybe even right now!).
By measuring quality early on throughout each project cycle we allow ourselves some leeway so when something goes wrong later on down the road then we’ll have already anticipated those problems happening beforehand!
Manage Client Expectations Even Before Starting Work
You should set expectations for the project before you start work. This way, you can avoid any potential conflicts that may arise when the client isn’t happy with your work or if they don’t trust you.
To set these expectations, first, take a look at their job posting on Upwork. What do they want? If this is a new client and they aren’t providing much information in their job posting, use your initiative to ask them questions about what they expect from your service and how long it will take.
If there are no questions asked by either party during the project brief process, then it’s up to both parties to be clear about what each expects from one another—this is where having an understanding of proper communication skills comes into play!
Keep Clients Informed Of Your Progress Regularly
The last secret to getting 5-star reviews from clients on Upwork is general communication. You need to communicate with your client regularly, whether it be through the Upwork messaging system or their preferred method of communication.
You must keep them informed of your progress and let them know when you will have something ready for them. When working with clients, I have found that being upfront about how long each project will take and how much each project costs helps remove any surprises later on in the process.
You should also communicate what type of work you are doing for them (e.g., keyword research) so they understand what they will receive when they accept your bid or hire you as an Upwork
As a freelancer on Upwork, understanding the power of Upwork’s Connect feature is crucial for success. Explore our article on everything you need to know about Upwork’s Connect to unlock its potential and secure more opportunities.
Maintain Clear And Frequent Communication With Your Clients
As a freelancer, your ability to communicate with clients is the most important part of any project. You must be able to clearly and regularly communicate with them about their work and how it’s going. You should also make sure that they understand what you do, why you’re doing it when you will be finished, and how much it will cost them.
This communication doesn’t happen overnight; rather, it should start before even starting work on the project. If a client comes to you asking for a particular service or product but doesn’t know much about what they want or why they need it done then it’s up to YOU to inform THEM!
Be Reliable And Dependable – Deliver Work On Or Before Deadlines
You need to be reliable. This is one of the most important things you can do to get 5-star client feedback on Upwork. If you have a good reputation for being reliable, clients will trust you more, which means that they’ll hire you for more projects and give more positive reviews. You might think it’s nice to complete your work earlier than the deadline but this is not always the case!
You may want to complete a project before the actual due date but then what if another client has hired me? Do I deliver their project earlier than expected? How about if another client comes along who wants a job done by tomorrow? What happens then? In all cases, missing deadlines will cause problems for both parties involved which will lead to lower ratings and less confidence in hiring again in the future so try not to make these mistakes again!
Be Professional At All Times, Especially In The Beginning Stages Of Working With A Client
Upwork is a place for professionals to meet, network, and collaborate. It’s not an online dating site; it’s not a social media platform. We’re all looking for ways to better our businesses and make money online. If you want to get good feedback from clients, you need to maintain a professional relationship at all times, especially in the beginning stages of working with them.
Be sure that your Upwork profile information is accurate (name, location, etc.), use appropriate language and grammar when messaging clients, respond quickly to messages or requests from clients, and provide frequent updates about your progress on their project(s).
Keep Things Simple And Leave The Complicated Stuff Out Of Your Proposal Unless Necessary
One of the most important things you can do to get 5-star client feedback on Upwork is simple: keep things simple. In your proposal, don’t try to impress clients with complicated language or over-promising. All this will do is make it harder for the client to understand what you’re offering and harder for them to decide between hiring you.
Instead, focus on making the offer as easy as possible for the client and then delivering exactly what was promised in plain English (or your native tongue). Remember that technical language can often be confusing; if you’re not sure how technical words will translate into another person’s mind (especially someone who isn’t well versed in computers), don’t use them!
Want to enhance your client relationships on Upwork? Discover 13 effective strategies for using Upwork in your business, and elevate your freelancing game to new heights.
Use Upwork’s Time Tracker Feature To Track Your Hours
Upwork allows you to track your hours, which is a great way to show clients that you’ve put the time in and are being honest about the amount of time required for each task/project assigned to you. This can help build trust, demonstrate that you are actively working on their project, and show them that you’re a professional who takes their job seriously.
When your client sees how many hours have been logged as having been worked on his/her project, they will be impressed by how much work has been done so far. It also shows him/her that they aren’t wasting any money paying freelancers who aren’t doing anything (or not enough). This may lead him/her to conclude “Wow! My money’s worth!”
Hiring a freelance writer on Upwork but not sure where to start? Check out our ultimate guide to hiring a freelance writer on Upwork to find valuable insights, tips, and best practices to make the right choice for your projects.
Always Deliver High-Quality Work
Your success as an Upwork depends on it. The final and most important tip for getting great client feedback is to always deliver high-quality work! This is the only way to ensure that you’ll continue to receive 5-star ratings, and have more clients in the future.
Once you’ve completed a project successfully, it’s important not to rest on your laurels. Instead, give yourself some time before bidding on another job so that you can recharge your batteries and come back ready to tackle another challenge.
If one of those jobs ends up being a disaster, don’t let it discourage or defeat you! Instead, look back over what went wrong (or right) during this last project and make changes where necessary so that next time goes more smoothly.
When deciding whether or not an Upwork job is worth doing at all – ask yourself these questions: Has the client provided clear instructions about what he wants? Can I complete this task within my budget? Do I feel confident about tackling this assignment?
Exploring outsourcing options on platforms like Upwork and Fiverr? Our comprehensive Upwork Fiverr Outsourcing Guide will help you navigate through the process, enabling you to make informed decisions for your business growth.
Final Thoughts
As you can see, there are many ways to improve your client communication and keep your clients coming back for more. Remember: sometimes it’s better to say no than yes. Be honest about what you can deliver, and never take on more work than you can handle. By following these simple secrets, you’ll be well on your way to earning that 5-star feedback from clients!
Further Reading
How to Get 5-Star Reviews on Upwork: Learn valuable strategies to enhance your chances of receiving excellent client feedback on Upwork.
5-Star Reviews on Fiverr, Freelancer & Upwork: Discover tips and tricks to secure 5-star reviews on various freelance platforms, including Fiverr and Freelancer.
How to Get 5-Star Reviews on Upwork: Explore practical approaches to impress your clients and garner top-notch reviews on Upwork.
People Also Ask
What Is Upwork?
Upwork is a freelancing website that connects businesses with talent from around the world. You can post a project and receive proposals from Upwork’s network of skilled professionals, or you can browse existing job listings.
How Do I Get Started On Upwork?
When you visit upwork.com, you’ll see a search bar at the top of your screen where you can enter keywords related to the type of work you need to be done or the skillset of the freelancer you’re looking for. You can also click on “Jobs” to browse current listings submitted by businesses on Upwork seeking help with their projects.
Once you’ve found someone who looks like a good fit for your project, simply click “Hire” and finish filling out their profile with more information about what they’ll be doing for your business this will be sent directly to them as an invitation so they know exactly what’s expected from them during this project!
What Types Of Jobs Are Available Through Upwork?
There are many different jobs available on Upwork, including writing, customer service, data entry, and design/graphic design. Most projects require some form of knowledge or experience in the field, so you’ll want to make sure to read job listings carefully before applying for one.
How Do I Make Sure My Profile Is Appealing To Clients?
Your profile is the first thing clients see when they look for freelancers like you. It’s important to make sure it’s as attractive as possible, which means including as much information and detail as possible and writing in a clear, concise way that will appeal to your target audience.
How Do I Write A Cover Letter That Will Get Me Hired?
A great cover letter makes a huge difference in whether or not you’ll be hired. A good cover letter gives potential clients an idea of what your skills are and why they should hire you without being too salesy or pushy. If at all possible, tailor your cover letter for each job posting so that it reflects exactly what the client is looking for!
Does A Client Have To Leave Feedback?
No, they don’t have to leave feedback at all if they don’t want to. However, if it’s important for you or your business’ growth and success, then yes you need them on board with giving reviews!
How Do I Get 5-Star Reviews On Upwork?
You have to do what we said in this article! You can’t expect stellar results if you don’t take action. Think of it like this: you wouldn’t just sit around without doing anything, would you? There’s a lot of competition out there!
If someone wants your services, they’ll go for someone who has more experience than yourself because that person will likely be able to deliver better work than you can at first (and possibly even later).
So make sure that when someone hires you on Upwork, they feel as though their money is well spent by giving them outstanding client service so that they’ll leave positive reviews for future employers who might see them while looking through profiles or browsing jobs online.
If any other questions come up while reading through all of this information, feel free to ask us below in the comments section!
So What Do You Mean By Answering All Questions Thoroughly?
Well, let’s say you’re working on a website for a client. They ask if it will be mobile-friendly and if there’s an easy way for them to update the content on their own in the future. Instead of just saying “yes” or “no,” respond with detailed answers about how those features will be implemented and even include examples of past projects with similar functionality so that they can see what it looks like in action!
This type of thoroughness will make your clients feel more confident about working with you and help build trust over time which is great because as we all know, trust is critical when it comes to completing any project!
Can I Use My Own Upwork Account?
You can create an Upwork account using your email address or your Facebook profile. If you choose to create a new account, we’ll send you a verification email with instructions on how to set up your account.
What Is The Difference Between Freelancer And Client?
A freelancer is a person who provides the services, and the Client is the person who buys them. For example, if you are looking for a writer to help you finish your paper, that would be you the client and if someone offers their services as a writer on Upwork, they would be considered a freelancer.
I am a content writer, and I love what I do! Writing makes me feel like the words are flowing through my fingers, and then onto the keyboard, like magic. My experience as a writer has taught me that writing makes me feel good, as well as helps others to feel better too!