Technical Writing: A Job For The Curious

Technical writers are writers who create documentation for products, processes, and services. They work in technical fields like software engineering and biochemistry where they document the details of how things work to help other people use those products more effectively. 

Technical writers also help their colleagues understand what they’re doing so that their projects can achieve their goals more easily. In this blog post, we’ll look at some of the ways that technical writers do this job, including listening to real customer needs and avoiding assumptions about what those needs are; testing your product before documenting it.

Asking lots of questions; learning as much as you can about your product; reading your work as if you were someone who doesn’t know anything about computers or chemistry but just wants to learn something new from it; talking with colleagues and learning from them too. 

Focusing on big picture concepts while paying attention to details too; making sure there’s enough time available for writing great documentation sets instead of rushing through them quickly just because deadlines loom overhead. 

Organizing information clearly by using headings consistently so readers know where each section starts without having to read all the text first before finding out where one topic ends and another begins (because most people don’t read things word-for-word perfectly when reading online). 

Working closely with everyone else on the project team so that everyone understands what needs writing next before starting on it rather than waiting until halfway through completing a set only then realizing how backward-facing everything feels when viewed from several steps ahead).

Creating guidelines for formatting graphics consistently so every time anyone creates one for any publication type they know exactly how big each item should be (or if not large then small) because each group has its style guide which orients everyone toward oneness

I Got a New Technical Writing Job (career & channel updates)
1. Curiosity as a Driving Force: Technical writing is a field that thrives on curiosity. Curious individuals often excel as they delve into various topics and translate complex information into accessible content.
2. Importance of Effective Communication: Technical writers bridge the gap between complex technical concepts and the general audience. Developing strong communication skills is vital to convey information accurately and comprehensibly.
3. Diverse Industries, Diverse Opportunities: Technical writing isn’t limited to a single industry. It spans across technology, healthcare, engineering, and more, offering a wealth of opportunities for those with a curious mind.
4. Navigating Challenges: Like any career, technical writing has its challenges. From understanding intricate subject matter to adapting to evolving technologies, a curious mindset helps in overcoming hurdles.
5. Continuous Learning and Adaptation: Curious technical writers embrace continuous learning. They stay updated with industry trends, tools, and methodologies, ensuring their content remains relevant and informative.

Listen To The Real Needs Of The Customer

Listening to the customer’s needs is an important part of good technical writing. You need to understand what they want, whether they know it or not.

Understand their problems: What are the problems that your product solves? If you don’t know why someone would use your product, then you can’t create a good sales page for them.

Understand their goals: Why does the person want to solve this problem? What does he/she hope will happen as a result? Understanding these kinds of things helps you identify better ways to describe how your product works and why people should buy it over competing products.

Understand their priorities: What are the most important parts of solving this problem? A customer may think that getting rid of a bug is more important than ensuring accuracy in calculations, but if accuracy is more important than getting rid of bugs and other errors, then that should be reflected in your copy as well (or vice versa).

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Avoid Assumptions

Don’t assume that the reader knows what you mean by a word or phrase. If they don’t, they’ll be confused, and their confusion will take them out of the moment of reading your content. This is especially important to keep in mind when writing technical documents a lot of readers will have different levels of knowledge about what you’re talking about!

Be specific about what you mean: if you mention “the company’s IT department” on page 2 and then refer to “the IT department” on page 5 without defining who or what that is, readers may assume that it means one thing until they get there.

Then, when it turns out not to be true for some reason, they feel like they’ve missed something important (even though all along it was right there). Try using more direct language instead: “The company’s IT department.”

Test Your Product Before You Document It

Test your product before you document it. This one is pretty obvious, but it’s worth saying again: test your software before creating the documentation for it. If you’re just starting in tech writing and don’t have the resources to do this, that’s fine just try not to work on documentation until after the product has been built and tested.

This isn’t a rule just for technical writers, either; engineers and chemists should follow the same pathway of testing their products before they document them. 

This step is really important because it helps ensure that whatever information you’re putting into your documentation is accurate and useful to readers who might not be familiar with how things work in your industry (or even at all).

Create a style guide and stick to it consistently every time you create any kind of graphic for any documentation set (this includes everything from whiteboards or flowcharts of processes within an organization).

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Ask Lots Of Questions

Asking lots of questions is the best way to get started as a technical writer. Asking questions will help you figure out what your job is, what your company does, how things work, and how they should work. It will also give you insight into how technical writers can make the world better for everyone.

If you ask enough questions, soon enough there will be no more unanswered ones left!

Learn As Much As You Can About Your Product

You’re not just writing about your product, you’re writing about it. You need to understand the product on a deeper level than most users do.

Use the documentation (if there is any) and ask colleagues if you have questions or concerns about how a feature works. Talk with your customers to learn how they use your product and what they like about it and don’t like about it.

Read forums, blogs, and articles written by people who are using similar products for similar purposes as yours these are great resources for learning more about how others think about the usefulness of certain features or how they solve common problems.

Watch videos from experts who speak on topics related to yours; read books that can help give insight into various aspects of your job (such as psychology, economics, or sociology). There are also many tutorials available online which can help guide newcomers through different concepts that might be difficult at first glance but become much easier once broken down step-by-step!

Read Your Documentation As A Technical Writer, Not As A Software Engineer Or Chemist

Read your documentation as a technical writer, not as a software engineer or chemist.

In other words: Read the whole document, not just the first few paragraphs. Look for spelling mistakes, grammar mistakes, and broken links. Look for technical errors and inconsistencies the sort of things that would trip up even experienced programmers who don’t have an eye for detail. 

Look at how they’re structured (for example: are they consistent throughout?), whether they’re written in an easy-to-follow order, or if there are any gaps between sections of text that might confuse readers unfamiliar with your product/service/system.

Talk To Your Colleagues And Learn From Them

If you’re starting from scratch and have no experience in the field, then you should talk to people who are already doing what you want to do.

You can learn a lot by talking to people about their experiences, especially if they’ve worked on similar projects or used the same technology as you. Even if you don’t ask them directly for advice, it’s always good to keep an ear open for any hints or tips that might help out along the way.

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Focus On The Big Picture, But Pay Attention To Details Too

As a technical writer, you’ll be the one who puts the pieces together. You are a bridge between engineering and marketing. Your job is to make sure that your company’s products will be clearly understood and accessible to everyone from end users to shareholders.

You’ll need to demonstrate an understanding of what makes people tick including both their goals and their emotions while still being able to see things from multiple perspectives (theirs, yours, your manager’s). Don’t let yourself get bogged down in details: Keep your eye on the big picture while still paying attention to detail.

Make Sure You Have Enough Time For The Job

The biggest mistake writers make is trying to take on too much in a short time. It’s tempting to finish a project quickly, especially if you have deadlines looming. But rushing through the job and not taking enough time to think through your ideas will ultimately lead to problems with your work.

If you work alone, there are other pitfalls as well:

You may become overwhelmed by the scope of the project and feel like giving up before completing it at all.

You don’t have anyone who can help you when an idea doesn’t turn out quite right or when something needs clarification.

The more people involved in producing content, the more likely it is that someone will come up with an even better solution than yours (and then they’ll be annoyed that they had to wait on you).

Organize Your Information Clearly And Logically

You should also consider how you organize your information. Use headings, tables, and charts to break up the text and make it easier for readers to navigate the document. If you have a lot of detailed information in one place, consider placing it in an appendix or glossary so that readers can focus on the main points while they read through your writing.

Organize your ideas logically so that they follow a sequence that makes sense to someone reading them for the first time. 

You might want to use numbered lists if you are explaining step-by-step instructions; using bullet points can help explain complex concepts more clearly, or using both lists and bullets at times is usually helpful when discussing something with multiple parts (such as “The five steps involved in writing” or “The three major causes of heart disease”).

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Work Closely With Everyone On The Project Team

  • Talk to Your Colleagues

One of the most important things you can do is ask questions. The best way to learn about technical writing is by interacting with other writers and editors in your organization, as well as people who have written for past projects. 

Don’t be afraid to step outside of your comfort zone and ask someone from another department how they think something should be done, or what their experience has been with a specific piece of software. You never know what kind of valuable information might come from these conversations!

  • Focus on the Big Picture

The first thing we want you to understand about technical writing is that it’s not just about getting the words right it’s also about making sure that those words fit together into a cohesive piece of content that makes sense for both readers and publishers alike. 

This means paying attention not only to spelling errors but also to larger structural flaws like poor flow and lack of cohesion between paragraphs (or even sentences). As an aspiring technical writer, you should always think about how everything fits together into one big puzzle: if one piece doesn’t fit, then neither will all the others.* Make Sure You Have Enough Time

Create A Style Guide And Stick To It

If you’re going to be writing for an audience, you must write in a way that’s easy for them to understand. A style guide is a document that describes the conventions you will use for formatting, writing, and other aspects of your documentation. 

In other words, it tells everyone how things are done around here. This way everyone knows what kind of language they can expect from your company (for example: “we use ‘we’ instead of ‘I’,” or “our products aren’t ‘cool,'” but rather “our products are amazing.”)

Creating a style guide gives both writers and editors a consistent foundation on which to build their work. It also helps ensure consistency across documents by making sure all writers follow the same rules when composing content and crafting prose.

Create Guidelines For Formatting Graphics And Use Them Consistently Every Time You Create A Graphic For A Documentation Set

You should make sure that your images are clear and easy to understand. When you’re creating a graphic for a documentation set, make sure that:

The file type is correct (for example, PNG or JPG).

The resolution is appropriate. For example, if you are creating an image for a website with a large number of users, it should be at least 72 pixels per inch. For printed materials such as brochures or posters with fewer users, use a higher resolution like 300 PPI.

You have the right dimensions in mind when choosing what image size will work best in the space where it will be displayed. Remember that people often view images on smartphones or tablets now instead of computers so keep this in mind when creating graphics for websites or other digital displays.”

Know What Audience You’re Writing For And Create Documents That Are Appropriate For Them

Know your audience. Understanding your audience is the first step to creating an appropriate document for them. Ask yourself what they need to know, and how they want to receive it.

Write for your audience. This means using language that is easy to understand and concise, avoiding jargon or acronyms (unless you’re writing for experts), and tailoring examples, graphics, formatting, and style choices to fit their needs as well as yours.

Use appropriate graphics, examples, formatting, and style choices when necessary to increase comprehension levels by engaging readers with visuals that reinforce their understanding of the content being presented in a document – but don’t let these elements become distracting from the main message itself!

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Don’t Reinvent The Wheel, But Do Make Sure The Wheel Fits Properly

When you’re writing about a topic, don’t reinvent the wheel. If someone else has already done the work and written something great that you can use as a starting point, use it!

But also make sure that whatever you’re writing is well-researched and accurate. Don’t ignore conflicting information or common knowledge just because it doesn’t fit in with what you want to say.

The best way to avoid this problem is by doing your research (and not just by Googling things). Find sources that talk about the subject matter instead of just referencing other people’s ideas and opinions on it.


Technical writing is a job for the curious. It’s about listening to customers, learning about products, and reading documents as if you were the reader instead of just an author. 

It’s about knowing what your audience needs and wants from your content so that they can do their jobs better. And it’s about paying attention to details so that everything looks polished and professional

Further Reading

Here are some additional resources for further reading on the topic of technical writing:

What Does a Technical Writer Do? Short Description: Explore the comprehensive role of technical writers and their contributions to various industries in this informative guide.

6 Reasons You Should Become a Technical Writer Short Description: Discover six compelling reasons why pursuing a career as a technical writer can be both fulfilling and rewarding.

What Does a Technical Writer Do? Short Description: Delve into the world of technical writing and gain insights into the diverse tasks and responsibilities that technical writers undertake.


What is the role of a technical writer?

Technical writers are professionals responsible for creating clear and concise documentation, manuals, and guides that convey complex information in a user-friendly manner.

What industries employ technical writers?

Technical writers find opportunities in a wide range of industries, including technology, healthcare, engineering, software development, manufacturing, and more.

What skills are important for a successful technical writer?

Successful technical writers possess strong communication skills, attention to detail, the ability to understand and explain complex concepts, and proficiency in various documentation tools.

How does technical writing contribute to product development?

Technical writers play a crucial role in product development by creating user manuals, FAQs, and guides that help users understand and effectively use products, thereby enhancing user experiences.

What career prospects are available for technical writers?

Technical writers can advance their careers by specializing in specific industries, moving into management roles, becoming documentation leads, or transitioning into related fields like content strategy or instructional design.