It’s no secret that Upwork is a platform where freelancers and clients come together to make money. But did you know that some of the best feedback on Upwork comes from the clients who hire your services? If you want to make sure you’re getting client feedback on Upwork, this post is for you!
| Takeaways |
|---|
| 1. Emphasize Communication: Clear and consistent communication with clients enhances the feedback process and ensures better understanding of project expectations. |
| 2. Set Expectations Early: Establish mutual expectations at the beginning of a project to align both parties and reduce the likelihood of misunderstandings in feedback. |
| 3. Encourage Honest Feedback: Create a comfortable environment for clients to provide honest feedback, enabling valuable insights for improvement. |
| 4. Actively Seek Feedback: Proactively request feedback from clients, demonstrating your commitment to enhancing your services and delivering exceptional results. |
| 5. Learn from Constructive Criticism: Embrace constructive criticism as an opportunity for growth and use it to refine your skills and deliver better outcomes. |
| 6. Show Appreciation: Express gratitude to clients who provide feedback, regardless of its nature, to strengthen your professional relationships. |
| 7. Apply Feedback in Future Projects: Utilize received feedback to make necessary adjustments and deliver exceptional work in future client collaborations. |
| 8. Continuously Improve: Adopt a mindset of continuous improvement, always striving to exceed client expectations and deliver exceptional value. |
Why Is Client Feedback Important?
Client feedback is important because it helps clients understand what they can expect from working with designers, programmers, and developers after they’ve hired them. It also gives potential clients an idea of how happy their fellow users have been with their services so far (which means more money!). There’s no better way for someone looking for a job on Upwork than to find out whether other people were satisfied with their experience firsthand!
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Don’t Be Afraid To Ask Your Client For Feedback.
Knowing what you did well and what you could improve on will help you do more of the former and less of the latter in the future. It also shows that you care about your work and your clients.
So don’t be afraid to ask for feedback. In fact, I’ve made it a habit to ask my clients for feedback at least once per job (usually right before I send them their final invoice).
Try To Get As Much Information As Possible When Saying Goodbye
Ask if they enjoyed working with you. If they did, ask why? Was it the work itself or the way you communicated?
Ask if they would recommend you to others. What’s more important than getting a recommendation from your client is knowing why they are recommending you: did they feel like their project was completed successfully? Or were there things that still needed to be done? Knowing these answers can help you improve as an Upwork freelancer and get another great review!
Ask for any other feedback on your work and communication style so that next time around, whatever issue may arise won’t be repeated (or fixed faster).
Thank them for the opportunity even if it was terrible – because at least now we know there’s room for improvement!
Have A Set Of Prepared Questions On Hand
It’s okay to have a list of questions you can ask. You might have a few in mind when you start the project and then add more as the project continues.
The best way to do this is to create an Excel spreadsheet with your questions organized by topic (e.g., research, creative strategy) so that they’re ready when you need them. Then when you start a new project, simply copy over your existing list and fill in any new questions that come up during this process (see below).
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Ask Your Client Specifics About Their Project
To get the highest quality feedback, you should ask your client more than just “How do you feel about the project?” Instead, try asking questions that help you get a better idea of their specific experience with your Upwork profile.
- What did they like best?
- What could have gone better?
- How did our relationship feel during this project (e.g., was it easy to communicate with me?)
Do Your Best To Make Sure Their Feedback Is Positive
Positive feedback is important because it can help you get more clients. When you have a good review, your profile may be featured on Upwork’s homepage and in the relevant category.
You might also be able to use a badge on your profile to indicate that you’ve gotten positive reviews for a certain amount of money made or hours worked, or that you’ve been reviewed by multiple clients and received great feedback from them all.
Positive reviews will also help prospective clients trust you and choose to work with you over other freelancers. We’re social creatures who like going with the crowd (or at least know-how). If one person says something works well, then usually others will agree.
If someone says something doesn’t work well, most people will probably agree as well especially when it’s multiple people! Because of this phenomenon, it’s important for those considering hiring someone on Upwork to see that other users have liked working with that person before they decide whether or not they want him/her too.”
Ask Whether They’d Recommend You To Others
Asking for recommendations is a great way to get feedback from your clients, but it’s not the end of the conversation. You should also ask them why they’d or wouldn’t recommend you. The answers to this question will help you learn more about what makes people feel comfortable working with you and how they perceive your strengths and weaknesses as a freelancer.
If a client refuses to give a recommendation, it doesn’t necessarily mean that they don’t like working with you it could be that they feel uncomfortable leaving a public review on Upwork, or maybe there was some kind of miscommunication during the project. Either way, asking for their opinion will allow both parties to improve communication in the future!
Ask How You Compare To Other Freelancers They’ve Worked With
You may be surprised to learn that the client has worked with other freelancers in the past. If they’re happy with their experience, you may want to ask them how you compare. This can help you build a better relationship with your clients, as well as offer them some competitive advantage over others who have worked for them before.
For example, if a client says “I’ve worked with three other writers and this is my favorite one,” you could respond by saying: “Thanks! That’s great to hear! I’m glad I’m able to give you what you need.” Or if they say “I’ve worked with three different writers and this is my least favorite one,” then perhaps respond by saying: “Well, let’s do our best not to make it four!”
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Be Prepared To Accept Negative Feedback With Grace And Dignity
When you receive negative feedback, you must acknowledge it with grace and dignity. In the same way that you want to make sure your clients are happy with the work you’ve done for them, they’ll appreciate being treated well when they’re providing negative or constructive feedback.
Here’s a checklist of things to do when receiving client feedback:
Acknowledge the feedback. “Thank you” is fine; “We value your input” is better; “We’re committed to improving our service so we can continue providing an exceptional experience for our clients” is best!
Ask for specifics if needed. Did their client service rep not answer their questions about billing? Did the deliverables come in late? If there’s something specific that needs improvement, ask what went wrong so that you can address those issues moving forward.
You may even ask if there’s anything else they’d like addressed so that all issues are covered during this conversation (and don’t forget how important follow-ups are!).
Make plans to change based on their suggestions. If one customer says they didn’t receive enough information before hiring someone on Upwork and another customer says he felt rushed at times during his project timeline…you’ll need different strategies in place to rectify these concerns!
Take Notes And Learn From The Experience
After you’ve completed a project, take notes on how it went. You can use any method that works for you the important thing is that it helps you remember and reflect on the details of the project, including your client’s feedback.
One great way to do this is by creating a Google Doc or Evernote file titled “Client Feedback Notes.” In this document, write down everything relevant: what problems occurred during your interactions with the client, what they liked and didn’t like about your work, and how they responded to specific requests or questions (for example, if they wanted more time spent on one aspect over another).
Any other information that might be useful in future projects should also go into this document so it can be referenced later. Reviewing these notes periodically will help keep track of how much progress has been made since starting on Upwork as well as provide insight into any problem areas that need improvement sooner rather than later.
Make Sure Your Branding Matches The Brand Or Persona You’ve Established On Upwork
Here are a few things to keep in mind:
- Make sure your brand is consistent with your online presence. You want people to be able to pull up one of your profiles and instantly recognize you as the same person across all of them.
- Keep your profile up-to-date. If a client has read anything about you on the internet, there’s always an opportunity for that info to get stale or outdated if it isn’t consistently updated.
Make Sure That You’re Communicating Clearly, And That You’re Both On The Same Page Creatively
Communication is key to a successful project, and this is especially true on Upwork. If you’re not communicating clearly and effectively with your client, it’s going to be difficult for the two of you to come up with an end product that meets all of your needs.
Make sure that you’re both talking about the same thing at all times. Are there any misunderstandings? If so, how can they be resolved? Make sure that everyone has read and understood the project brief (if one exists). Make sure each party understands what’s expected from them in terms of their role during production: who will do what work, and when it needs to be done.
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Make Sure You Ask Multiple Questions About Your Client’s Experience With You And Your Work
Make sure you ask multiple questions about your client’s experience with you and your work so that you can get a full picture of the working relationship from their end. The more questions you ask, the better your feedback will be.
Ask about the client’s experience with you and the work you did together. You want to know if they’d hire you again, or if they’d recommend that others hire you. You can also ask questions like:
- How was our communication? Did we regularly check in with each other? Did we communicate enough via projects or messages?
- What are some things about my work that could have been better? Was there anything I should have done differently but didn’t (or vice versa)?
Get Specific About What Parts Of The Project Went Well
So that you can avoid those situations in the future if possible. When you receive feedback from a client, there are two things you should do: 1) acknowledge the feedback and thank them for it; 2) ask for more.
You may be asking yourself why I would advise you to ask for more feedback once you’ve already received some. The simple answer is that everyone has a different perspective on what went well or not so well on a project, so getting multiple perspectives will help guide your future work with clients.
You also want to hear how they felt about your communication style, how prompt and professional you were in responding to their messages (and if there was anything else they thought could have improved), etc., which will help guide how you respond in the future interactions with that client.
Always Be Honest And Clear When Asking For Feedback
So that your client feels open enough to give it to you. When asking for feedback, be honest and clear about what you want to hear about. Don’t ask for feedback just because it’s expected of you if there’s nothing specific you’re concerned with, then simply ask the client if they’d feel comfortable sharing their experience with the project.
When receiving feedback from clients, keep in mind that many people are uncomfortable giving negative reviews or constructive criticism. To make sure your clients feel like they can freely share their thoughts and opinions with you, try making it a point to always thank them for taking the time to give legitimate and honest input on your work (even if there are some parts of the project that were not up to par).
Additionally, try thanking them before they leave their review so they’ll know that their voice matters!
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Final Thoughts
Now that you understand the importance of asking for feedback, let’s talk about how to get it. If a client gives you positive feedback, thank them and share your excitement. If they give you negative feedback because there is no such thing as a perfect job takes their advice seriously. Ask them what they didn’t like about the project, and then make sure that you address those issues in all future projects with other clients.
If this is your first time asking for client feedback on Upwork, then congratulations. You’re taking action to improve your business by learning from those who hire you. Asking for feedback can be frustrating and nerve-wracking since it requires putting yourself out there and exposing yourself to criticism; however, it’s an important part of doing business online that will help improve not only your skills but also how people see your brand as well
Further Reading
How to Get 5-Star Reviews on Upwork: Learn valuable tips and strategies to garner glowing 5-star reviews from clients on Upwork, boosting your freelance reputation and opportunities.
Removing Bad Reviews on Upwork: A Guide: Discover the steps you can take to address and potentially remove negative reviews on Upwork, protecting your freelancing profile and reputation.
Mastering Upwork Reviews for Freelancers: Dive into the world of Upwork reviews and understand how to leverage them to your advantage as a freelancer, ultimately landing more high-quality projects.
People Also Ask
How Do I Get Reviews On Upwork?
You can’t request a review from your client. They have to submit a review of your work first and then it’ll show up as an “Ask Our Clients” listing (so make sure you’re doing great work!) We also encourage our clients to submit feedback when they’ve hired someone and are satisfied with how their experience went!
How Do I Ask A Client For A Review?
It’s easy: just go into your client’s profile on Upwork, click on their profile photo or name and select “Send Feedback”. This will open up the conversation window where you can leave them some feedback.
You’ll want to include phrases like “I hope all is well” at the beginning of your message so that they know this isn’t spam! If they haven’t already submitted a review yet, here’s where you ask them politely if there was anything specific about working with you that made their experience positive or negative so far – this could prompt them into writing something nice about how great of an employee/team member/etc.,
What Should I Do If A Client Leaves Me Bad Feedback?
If a client leaves you bad feedback, don’t panic! This can be an opportunity to see what went wrong and improve your skills as a freelancer so that it doesn’t happen again with future clients. You can also always contact Upwork support and explain the situation we might be able to help if you’re getting slammed with bad reviews from multiple clients on different jobs.
What Is The Difference Between Feedback Score And Feedback Rating?
The feedback score represents the total number of points a freelancer has received from their clients on the platform. Feedback Rating is a score between 1 and 5 stars that represent how happy your clients are with your work.
What Happens If I Don’t Get Any Feedback At All?
If you haven’t received any feedback, likely, you haven’t been working with many clients on Upwork. If that’s the case, we recommend reaching out to some of our top freelancers in your field you’ll want to be sure you’re getting the best results possible from your clients.
If you have been working with clients but are still getting no feedback, we recommend reaching out to those clients directly and asking them why they haven’t left any comments about their experience working with you. It may be that they feel uncomfortable leaving negative feedback or didn’t have time to add it before moving on to another project.
Costantine Edward is a digital marketing expert, freelance writer, and entrepreneur who helps people attain financial freedom. I’ve been working in marketing since I was 18 years old and have managed to build a successful career doing what I love.