16 Things You Can Do To Make Your Next Upwork Client Happy So you’ve got a new client and you want to do everything you can to please them but what?. This article will give you some tips on how to make your next Upwork client happy. 1. Let’s Go Over Why It’s So Important That They Are Happy The truth is that when clients are happy with the work you do for them, they’re more likely to continue to use your services in the future and refer others who may need help with their own projects! It also means that they will write reviews about how awesome their experience was with you (and Upwork), which leads other potential clients down the line. You want this scenario as much as possible because it leads directly into… 2. Be Known For Your Good Communication Skills Being known as a strong communicator is one of the most important things you can do to make your clients happy. You should be clear, concise, and jargon-free in your responses to clients. If they ask you a question or give feedback on something you've done, respond quickly ideally within 24 hours. And don't be afraid to ask questions if something isn't clear it's better than getting an angry client who never hires from you again! 3. Accept The Terms And Conditions Of A Project Proposal Accepting a project proposal is not like agreeing to go out on a date with someone. When you accept a proposal, you are saying “Yes, this is what we’re going to do for your business!” This means that if there are terms and conditions included in the proposal that doesn't sit well with you (or if there are no terms and conditions), then it's important that you discuss them before accepting the work. If you're unsure about whether or not to accept a project proposal from one of your clients, ask them about any potential areas of disagreement between yourself and the client before saying yes. 4. Get To Know Your Client Many things can make your clients happy, but getting to know them as people is the best place to start. When you talk with them and learn about their goals, they'll be able to trust that you're here to help them achieve their dreams and they'll enjoy working with someone who cares about them. You don't have to go overboard trying to show your client that you care; just be yourself! If they're looking for a kind person, then be kind. If they want someone funny, try cracking some jokes or using humor in your writing whenever appropriate (but not too much). If this seems like too much work on top of all the work that goes into creating content and managing social media accounts... well... maybe it shouldn't be such an important part of what makes up your business? I'm sure many professional writers out there wouldn't think twice about doing this sort of thing for free if it meant helping someone else out with their career goals (or even just their day-to-day happiness), but I think most businesses would consider doing so as time wasted away from making money or promoting themselves online which makes no sense at all when we consider how important relationships are in today's world! 5. Keep Up With New Messages Always check your email frequently and respond to messages as quickly as you can. If a client sends you an urgent message, get back to them within minutes or hours, not days. Making clients wait for answers will make them feel neglected, and they'll think twice about hiring you again in the future. It's important for clients to feel like their concerns are being heard by you; this is especially true with freelancers who work remotely from home offices or coffee shops. Responding promptly shows them that their opinions matter, and it makes them more likely to use your services again in the future 6. Show Your Client That You Are Interested In Them As A Person I know this sounds like a no-brainer, but it's important. You can do this by asking questions about their work and showing an interest in what they do. When talking to them, don't just talk about your work and how much money you make; ask them about their day, family, hobbies anything! They will appreciate that you're taking some time to get to know them on a personal level as well as professionally. Plus, this might help build trust between the two of you when dealing with sensitive issues later on down the road (for example payment issues or conflict resolution). 7. Talk Like A Human Talk like a real person, not a robot. Don't be afraid to be yourself, but make sure you're genuine and honest in your approach. And don't forget that being friendly is an important part of being human! If you're courteous, respectful toward their time and resources, and professional with your communication skills (which we'll talk about later), then that's pretty much all they need from you as far as personality goes the rest will come naturally by being yourself. 8. Be Honest About Your Abilities The first time I ever did a professional writing project, I had no idea what I was doing and didn't have a clue what my client wanted. It was an absolute mess. Thankfully, he still paid me because of the good work that came before it but it wasn't until later on in my career that I learned how to avoid this kind of mistake again by being honest about my abilities. If you can't do something, don't pretend you can and if there's something particular about your abilities that could make or break a job for your client, let them know early on so they can decide if they want to move forward with you as their writer or not (because yes, sometimes people decide not to work with writers who aren't quite right for their needs). This goes double when it comes to deadlines: If there's something in particular about meeting those deadlines (like needing someone who works nights), be upfront about whether or not those are realistic expectations rather than trying to make them fit into your schedule anyway. 9. Don't Try To Make Yourself Look Better Than You Are If you're asked to do something that's outside of your skillset, don't lie about having the ability to do it. Instead, be honest and tell the client that while you may have some experience in the area they're asking for, it isn't something that comes naturally to you or is something you've done before. This is better than saying yes when they ask if there's any way for them to get around paying for someone else who does know what they're doing (and who will still get paid even though their client didn't need their services). Similarly, do not lie about being able to do things like design websites. If a prospective client asks if there's any way to get around paying for an actual designer or developer on Upwork because she doesn't want to spend money on these services tell her no! Don't let her give up on hiring someone who knows what they're doing just so she can save herself some cash; after all: if your work ends up being subpar at best or horrendous at worst (and remember: in this case "horrendous" means "a complete failure"), then how much money will she save by avoiding paying professionals? 10. Show Your Appreciation When your client gives you feedback, don’t forget to thank them for it. After all, they just provided you with valuable information about how to improve as a freelancer. Also, if there was a problem and you were able to resolve it, let them know that as well! Make sure that they know how much their opinion matters to you by thanking them for their patience and understanding during the situation. If there were any communication issues on either side if they didn’t quite understand what was needed or if they thought something different from what happened thank them again! This way, even though things might have gone awry in the past due to miscommunication or misunderstandings between the two parties involved (you), both sides can move forward with mutual respect for one another (and hopefully without those pesky miscommunications). 11. Write Clearly And Give Regular Updates Be specific about what you'll do. The client wants to know exactly what you're going to give them, and that's when it becomes clear why you should be specific. If the client doesn't understand your approach, they won't trust your work or be able to give feedback. Give regular updates. The client will appreciate knowing how things are progressing and having the opportunity to fix problems early on rather than later in cycles of revisions (which can get expensive). 11. Ask Questions And Show An Interest In Work-Related Things To make your client happy, it's important to show that you are interested in the work they are doing. You can do this by asking questions about their work, showing that you have done research on what they do, and demonstrating a general interest in what they have to say. This will make them feel heard and understood which is always a good thing! 12. Let Your Clients Know That Their Feedback Is Important To You The more open you are to feedback, the more likely that your client will feel comfortable giving it. This is especially important if you're new to Upwork or haven't worked with a client before. If a client knows that they can give feedback without fear of negative repercussions, they'll be much more likely to speak up when something isn't working out. If your clients know that their words and actions matter to you, they'll be more inclined to provide constructive criticism and better yet, guide you in the right direction so that your next project goes smoothly! 13. Never Disappear On Your Client Without Giving An Explanation First Your client will be stressed out if you just disappear and don't give them any information about when you'll be back. It doesn't have to be much; just send an email explaining that you are going to be away from your computer for a few days due to a death in the family, or some other kind of emergency and that they should contact someone else on your team if they need work done during that period. If there is no good reason for why you cannot access their project files anymore (e.g., if all the files were stored locally), then explain why it's happening and what steps you are taking to resolve the issue as soon as possible. If there is no way around being away from your computer due to some major life event such as an illness or family emergency, let them know right away so they can find another freelancer who can help them with their project while yours gets worked on by someone else in your team (or even yourself). 14. Leave A Positive Impression When You Say Goodbye When you're done with the project, keep your client updated on how it's going. This is a nice way to show that you care about their business and want them to succeed. Be polite when ending the conversation. If any issues need addressing, do so thoughtfully and politely, even if it's something small like a spelling error or adding an extra feature late in the process. Thank them for their time and effort but don't overdo it! You don't want to come across as being insincere or phony; just acknowledge what they've given you so far without sounding too much like a used car salesman trying to close a deal." 15. Keep Things Light, But Professional At The Same Time It's important to remember that you're a professional, so don't act like your client's best friend. You should be friendly and polite in your communication, but if they ask you about personal life stuff including questions like "how are things going?" or "what do you do when not working?" it may be best to keep it light. You want them to feel appreciated for the work value you provide without sharing too much of yourself with them. 15. Never Share Confidential Information About A Project This is a big one. Never share confidential information about a project or a client with another person or company without express permission to do so. This includes things like: The amount of money that you charge for your services The details of your relationship with the client (e.g., how much time you spend with them on Skype) Client conversations and communications between you and the client 16. Show That You Can Be Trusted And Are Reliable It's one of the Most Important Things in Building Good Relationships With Clients. They Will Appreciate You For It. Always Follow Through on What You Say You Will Do! It Will Pay Off In the Long Run. People Will Remember It and They'll Come Back to You Again For More Work. It's one of the most important things in building good relationships with clients. They will appreciate you for it. Always follow through on what you say you will do and it will pay off in the long run. People will remember it and they'll come back to you again for more work Final Thoughts If you follow these tips and use them correctly, they will help you get more clients and build a positive reputation as a freelancer. This will also help you in the future when it comes time to get more work. Thank you for reading this article! People Also Ask What Are The Best Ways To Communicate With Customers? One of the best ways to communicate with your Upwork clients is through their Upwork account. This way, they will have all of your messages in one place and can also reply directly from there. If for some reason you are having trouble getting feedback from your client or communicating with them at all, then it may be helpful to reach out again via email or phone call (if they provided one). How Do I Make My Client Happy? We know you put a lot of effort into your work, and it's natural to want to be recognized for it. But some things can get in the way of that positive feedback. For example, if you're working on an Upwork job or one through another platform (like Fiverr), then maybe it's not obvious how to give constructive feedback when something isn't right with the project. The good news is that there are plenty of ways to improve your communication with clients and make them happier! How Do I Get New Clients On Upwork? You can start by talking to your existing clients. Tell them you're looking for new business and ask if they'd be open to referring you to their friends and colleagues. This will allow you to tap into the network of people who already know that you’re trustworthy and reliable, which is one of the best ways to attract new clients (and it helps reduce the risk that they'll leave a negative review if something goes wrong). If this doesn't work for some reason, there are other options: For example, if your client has any connections within different industries (e.g., tech startups), then ask him or her directly about whether there might be a chance for an introduction at some point down the road. Otherwise, look at sites like LinkedIn or even Facebook where people often advertise things like "looking for freelancer" so as long as those platforms don't require too much personal information then it shouldn't be too hard to find someone who fits what requirements you have. In mind that they will need to know beforehand so that when you go into the meeting room and talk about things then you can start working together right away without having any issues come up suddenly during the process of doing business with each other."

16 Things You Can Do To Make Your Next Upwork Client Happy

by

So you’ve got a new client and you want to do everything you can to please them but what?. This article will give you some tips on how to make your next Upwork client happy.

How to Attract Big Customer Support Clients on Upwork
Takeaways
1. Respond promptly to client messages and inquiries.
2. Deliver high-quality work that meets or exceeds expectations.
3. Communicate clearly and regularly throughout the project.
4. Be proactive in offering solutions and suggestions.
5. Respect deadlines and strive for on-time delivery.
6. Maintain a positive and professional attitude.
7. Address feedback constructively and make necessary revisions.
8. Provide excellent customer service and support.
9. Cultivate long-term client relationships through trust.
10. Aim for client satisfaction and exceed their expectations.

1. Let’s Go Over Why It’s So Important That They Are Happy

The truth is that when clients are happy with the work you do for them, they’re more likely to continue to use your services in the future and refer others who may need help with their own projects! It also means that they will write reviews about how awesome their experience was with you (and Upwork), which leads other potential clients down the line. You want this scenario as much as possible because it leads directly into…

Don’t let fear hold you back from success on Upwork. Embrace the platform’s policies and guidelines to avoid unnecessary worries. Our article on Why You Shouldn’t Be Afraid of Upwork’s Permanent Ban provides insights and tips to help you navigate Upwork with confidence.

2. Be Known For Your Good Communication Skills

Being known as a strong communicator is one of the most important things you can do to make your clients happy. You should be clear, concise, and jargon-free in your responses to clients. If they ask you a question or give feedback on something you’ve done, respond quickly ideally within 24 hours. And don’t be afraid to ask questions if something isn’t clear it’s better than getting an angry client who never hires from you again!

3. Accept The Terms And Conditions Of A Project Proposal

Accepting a project proposal is not like agreeing to go out on a date with someone. When you accept a proposal, you are saying “Yes, this is what we’re going to do for your business!” 

This means that if there are terms and conditions included in the proposal that doesn’t sit well with you (or if there are no terms and conditions), then it’s important that you discuss them before accepting the work. If you’re unsure about whether or not to accept a project proposal from one of your clients, ask them about any potential areas of disagreement between yourself and the client before saying yes.

4. Get To Know Your Client

Many things can make your clients happy, but getting to know them as people is the best place to start. When you talk with them and learn about their goals, they’ll be able to trust that you’re here to help them achieve their dreams and they’ll enjoy working with someone who cares about them.

You don’t have to go overboard trying to show your client that you care; just be yourself! If they’re looking for a kind person, then be kind. If they want someone funny, try cracking some jokes or using humor in your writing whenever appropriate (but not too much). 

If this seems like too much work on top of all the work that goes into creating content and managing social media accounts… well… maybe it shouldn’t be such an important part of what makes up your business?

I’m sure many professional writers out there wouldn’t think twice about doing this sort of thing for free if it meant helping someone else out with their career goals (or even just their day-to-day happiness), but I think most businesses would consider doing so as time wasted away from making money or promoting themselves online which makes no sense at all when we consider how important relationships are in today’s world!

Curious about how Upwork works for freelancers? We’ve got you covered! Check out our comprehensive guide on How Upwork Works for Freelancers to discover the ins and outs of this popular freelancing platform and optimize your success.

5. Keep Up With New Messages

Always check your email frequently and respond to messages as quickly as you can. If a client sends you an urgent message, get back to them within minutes or hours, not days. Making clients wait for answers will make them feel neglected, and they’ll think twice about hiring you again in the future.

It’s important for clients to feel like their concerns are being heard by you; this is especially true with freelancers who work remotely from home offices or coffee shops. Responding promptly shows them that their opinions matter, and it makes them more likely to use your services again in the future

6. Show Your Client That You Are Interested In Them As A Person

I know this sounds like a no-brainer, but it’s important. You can do this by asking questions about their work and showing an interest in what they do. When talking to them, don’t just talk about your work and how much money you make; ask them about their day, family, hobbies anything!

They will appreciate that you’re taking some time to get to know them on a personal level as well as professionally. Plus, this might help build trust between the two of you when dealing with sensitive issues later on down the road (for example payment issues or conflict resolution).

7. Talk Like A Human

Talk like a real person, not a robot. Don’t be afraid to be yourself, but make sure you’re genuine and honest in your approach. And don’t forget that being friendly is an important part of being human! If you’re courteous, respectful toward their time and resources, and professional with your communication skills (which we’ll talk about later), then that’s pretty much all they need from you as far as personality goes the rest will come naturally by being yourself.

Time management is crucial for freelancers seeking to maximize productivity. Learn valuable tips and techniques in our article on Time Management Tips for Freelancers and take control of your schedule to boost efficiency and work-life balance.

8. Be Honest About Your Abilities

The first time I ever did a professional writing project, I had no idea what I was doing and didn’t have a clue what my client wanted. It was an absolute mess. Thankfully, he still paid me because of the good work that came before it but it wasn’t until later on in my career that I learned how to avoid this kind of mistake again by being honest about my abilities.

If you can’t do something, don’t pretend you can and if there’s something particular about your abilities that could make or break a job for your client, let them know early on so they can decide if they want to move forward with you as their writer or not (because yes, sometimes people decide not to work with writers who aren’t quite right for their needs). 

This goes double when it comes to deadlines: If there’s something in particular about meeting those deadlines (like needing someone who works nights), be upfront about whether or not those are realistic expectations rather than trying to make them fit into your schedule anyway.

9. Don’t Try To Make Yourself Look Better Than You Are

If you’re asked to do something that’s outside of your skillset, don’t lie about having the ability to do it. Instead, be honest and tell the client that while you may have some experience in the area they’re asking for, it isn’t something that comes naturally to you or is something you’ve done before. 

This is better than saying yes when they ask if there’s any way for them to get around paying for someone else who does know what they’re doing (and who will still get paid even though their client didn’t need their services).

Similarly, do not lie about being able to do things like design websites. If a prospective client asks if there’s any way to get around paying for an actual designer or developer on Upwork because she doesn’t want to spend money on these services tell her no! 

Don’t let her give up on hiring someone who knows what they’re doing just so she can save herself some cash; after all: if your work ends up being subpar at best or horrendous at worst (and remember: in this case “horrendous” means “a complete failure”), then how much money will she save by avoiding paying professionals?

10. Show Your Appreciation

When your client gives you feedback, don’t forget to thank them for it. After all, they just provided you with valuable information about how to improve as a freelancer.

Also, if there was a problem and you were able to resolve it, let them know that as well! Make sure that they know how much their opinion matters to you by thanking them for their patience and understanding during the situation.

If there were any communication issues on either side if they didn’t quite understand what was needed or if they thought something different from what happened thank them again! 

This way, even though things might have gone awry in the past due to miscommunication or misunderstandings between the two parties involved (you), both sides can move forward with mutual respect for one another (and hopefully without those pesky miscommunications).

11. Write Clearly And Give Regular Updates

Be specific about what you’ll do. The client wants to know exactly what you’re going to give them, and that’s when it becomes clear why you should be specific. If the client doesn’t understand your approach, they won’t trust your work or be able to give feedback.

Give regular updates. The client will appreciate knowing how things are progressing and having the opportunity to fix problems early on rather than later in cycles of revisions (which can get expensive).

Freelancing can take a toll on your health if not managed properly. Prioritize your well-being with our article on 11 Reasons Why, as a Freelancer, You Should Worry About Your Health, where we highlight the importance of self-care and provide actionable advice for a healthier freelance lifestyle.

11. Ask Questions And Show An Interest In Work-Related Things

To make your client happy, it’s important to show that you are interested in the work they are doing. You can do this by asking questions about their work, showing that you have done research on what they do, and demonstrating a general interest in what they have to say. This will make them feel heard and understood which is always a good thing!

12. Let Your Clients Know That Their Feedback Is Important To You

The more open you are to feedback, the more likely that your client will feel comfortable giving it. This is especially important if you’re new to Upwork or haven’t worked with a client before. If a client knows that they can give feedback without fear of negative repercussions, they’ll be much more likely to speak up when something isn’t working out.

If your clients know that their words and actions matter to you, they’ll be more inclined to provide constructive criticism and better yet, guide you in the right direction so that your next project goes smoothly!

13. Never Disappear On Your Client Without Giving An Explanation First

Your client will be stressed out if you just disappear and don’t give them any information about when you’ll be back. It doesn’t have to be much; just send an email explaining that you are going to be away from your computer for a few days due to a death in the family, or some other kind of emergency and that they should contact someone else on your team if they need work done during that period.

If there is no good reason for why you cannot access their project files anymore (e.g., if all the files were stored locally), then explain why it’s happening and what steps you are taking to resolve the issue as soon as possible.

If there is no way around being away from your computer due to some major life event such as an illness or family emergency, let them know right away so they can find another freelancer who can help them with their project while yours gets worked on by someone else in your team (or even yourself).

14. Leave A Positive Impression When You Say Goodbye

When you’re done with the project, keep your client updated on how it’s going. This is a nice way to show that you care about their business and want them to succeed.

Be polite when ending the conversation. If any issues need addressing, do so thoughtfully and politely, even if it’s something small like a spelling error or adding an extra feature late in the process.

Thank them for their time and effort but don’t overdo it! You don’t want to come across as being insincere or phony; just acknowledge what they’ve given you so far without sounding too much like a used car salesman trying to close a deal.”

15. Keep Things Light, But Professional At The Same Time

It’s important to remember that you’re a professional, so don’t act like your client’s best friend. You should be friendly and polite in your communication, but if they ask you about personal life stuff including questions like “how are things going?” or “what do you do when not working?” it may be best to keep it light.  You want them to feel appreciated for the work value you provide without sharing too much of yourself with them. 

15. Never Share Confidential Information About A Project 

This is a big one. Never share confidential information about a project or a client with another person or company without express permission to do so. This includes things like:

  • The amount of money that you charge for your services
  • The details of your relationship with the client (e.g., how much time you spend with them on Skype)
  • Client conversations and communications between you and the client

Generation Z has great potential as freelancers, but avoiding common pitfalls is essential. Discover the biggest mistake Gen Z makes in freelancing and how to avoid it in our article on The Biggest Freelancing Mistake That Gen Z Makes, and pave the way to a successful freelancing career.

16. Show That You Can Be Trusted And Are Reliable

It’s one of the Most Important Things in Building Good Relationships With Clients. They Will Appreciate You For It.  Always Follow Through on What You Say You Will Do!  It Will Pay Off In the Long Run.  People Will Remember It and They’ll Come Back to You Again For More Work.

It’s one of the most important things in building good relationships with clients. They will appreciate you for it. Always follow through on what you say you will do and it will pay off in the long run. People will remember it and they’ll come back to you again for more work

Final Thoughts 

If you follow these tips and use them correctly, they will help you get more clients and build a positive reputation as a freelancer. This will also help you in the future when it comes time to get more work. Thank you for reading this article!

Further Reading

The $100k Upwork Guide: Discover proven strategies and tips to earn up to $100,000 on Upwork as a freelancer.

Best Freelance Websites: Explore a curated list of the top freelance websites to find remote work opportunities.

Upwork Review: Read a comprehensive review of Upwork, covering its features, pros, and cons for freelancers and clients.

People Also Ask 

What Are The Best Ways To Communicate With Customers?

One of the best ways to communicate with your Upwork clients is through their Upwork account. This way, they will have all of your messages in one place and can also reply directly from there. If for some reason you are having trouble getting feedback from your client or communicating with them at all, then it may be helpful to reach out again via email or phone call (if they provided one).

How Do I Make My Client Happy?

We know you put a lot of effort into your work, and it’s natural to want to be recognized for it. But some things can get in the way of that positive feedback. 

For example, if you’re working on an Upwork job or one through another platform (like Fiverr), then maybe it’s not obvious how to give constructive feedback when something isn’t right with the project. The good news is that there are plenty of ways to improve your communication with clients and make them happier!

How Do I Get New Clients On Upwork?

You can start by talking to your existing clients. Tell them you’re looking for new business and ask if they’d be open to referring you to their friends and colleagues. This will allow you to tap into the network of people who already know that you’re trustworthy and reliable, which is one of the best ways to attract new clients (and it helps reduce the risk that they’ll leave a negative review if something goes wrong).

If this doesn’t work for some reason, there are other options: For example, if your client has any connections within different industries (e.g., tech startups), then ask him or her directly about whether there might be a chance for an introduction at some point down the road.

Otherwise, look at sites like LinkedIn or even Facebook where people often advertise things like “looking for freelancer” so as long as those platforms don’t require too much personal information then it shouldn’t be too hard to find someone who fits what requirements you have.

In mind that they will need to know beforehand so that when you go into the meeting room and talk about things then you can start working together right away without having any issues come up suddenly during the process of doing business with each other.”

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