Customer service is a customer-facing job in which you serve as a bridge between the company and its customers. You use your product expertise, communication skills, and analytic abilities to help the customer get what they need or solve their problems.
One of the most effective ways to find freelance customer support jobs is to go online. While there are many companies that offer customer service positions, they aren’t always easy to locate, even if you know where to look.
This article will help you uncover freelancer jobs in your area and lead you to how and where to find them.
1. Upwork
One of the most popular websites for finding freelance work is Upwork. It’s a portal where people can post jobs and freelancers can bid on them. Upwork is by far one of the top freelance marketplaces out there, but there are some drawbacks that you should be aware of before signing up for an account there.
First off, I’d recommend researching what type of services you’re going to offer before you sign up with any marketplace site like Upwork or Freelancer. If they say they want someone to write content, make sure you expect to do the writing yourself or at least give them a higher percentage than just 50% of the money because otherwise, their cost per click will be too high.
The reason why Upwork is so popular among freelancers (especially those looking for customer service work) is that it’s got such an easy-to-use interface as well as very competitive rates (which helps with your bottom line).
Secondly, be careful when using these platforms because they use an ATS system similar to Craigslist ads (unlike regular job ads on other sites), which means that people can search your name and find out who you are.
This might not be a big deal if it’s only in your area but if you live in a different country this could backfire on you badly if their government wants to ban their citizens from accessing said site because then no government would want to give services from foreigners living in their country (such as healthcare and education).
2. People Per Hour
People Per Hour is a U.K.-based freelancing platform that also caters to the U.S. market. The site’s niche is connecting freelancers with small and medium-sized businesses looking for help on projects or tasks that can be completed at an hourly rate.
Similar to Upwork, rates are set by you–the freelancer–and clients have the option of posting their project ideas for you to bid on or apply your services as needed. You can create text, video, and audio pitches to sell your services in addition to filling out a profile where you add details about yourself including work experience, languages are spoken, education, and more.
3. Fiverr
Another popular platform is Fiverr. This site connects freelancers with clients who need them. The name of the site came from the original price of $5 that was paid to the freelancers for each job, but now it’s grown and offers a wide variety of pricing options.
Fiverr is a great option for startups since you can find talented freelancers at lower rates than most other sites. There are over 300 categories on this website where you can find various services.
Fiverr makes money by charging sellers a 20% commission fee on every order they receive through the platform or 20% on any additional purchases made by their clients (if applicable). There’s also an option for buyers to add a tip that goes directly into the seller’s account without any fees from Fiverr.
Best of all, it’s free to join! So if you’re looking for freelance customer service jobs online, check out this great platform!
4. Guru
Guru is an online marketplace for customer service jobs, connecting you with companies that need customer service agents. It’s a great place to find freelance customer service jobs in your area, as well as remote opportunities that would be otherwise unavailable to you.
If you’re looking for the kinds of positions that most freelancers and small business owners are looking for companies who are expanding their customer service departments and need help filling them Guru is your best source. All of the jobs here are freelance positions, which means they’re more flexible than most traditional full-time work. Say you have a couple hours between meetings and want to work on your yoga practice while taking care of a few emails?
Put those hours to good use by writing back to customers who have questions about their order or asking them if there’s anything else you can do for them now that their shipment has arrived. You’ll likely make about $10 an hour working from home doing this kind of thing, plus bonuses like commission on referred sales whenever they place an order through your profile.
But how do you sign up? For starters, Guru is free! There’s no financial barrier keeping you from checking out the site or making bids for any job opportunities here and it doesn’t cost anything extra just to become a member either. Signing up is easy: click on the “Join Guru” button at the top right side of every page on the website; fill out some basic information about yourself; and then click through another set of links where Guru will ask you some additional questions before processing your application.
Once approved by Guru’s team, all other steps (like applying for specific positions) will be handled directly by the site itself: just log onto Guru using any modern web browser and start browsing job listings!
5. Working Nomads
Working Nomads is a great resource for freelance customer service jobs available online. You can search for jobs by category, including customer service and support, sales, and quality assurance. The site lists new jobs every day, so you’ll never run out of opportunities to apply to. You can also sign up for their newsletter to receive job alerts straight to your inbox.
This website has an impressive number of postings in the customer service and support category if you’re looking for work as a remote customer service agent, this could be the ideal resource for you!
6. ProBlogger
ProBlogger is another freelance site with a section specifically for jobs related to writing. If you’re looking for freelance customer service jobs online, this site may not be the best place to look but if you’re interested in combining your writing skills with customer service, you can find a good number of options here.
ProBlogger also has articles on topics such as how to land your first blogging gig and finding paid blogging opportunities.
7. LinkedIn
LinkedIn is a great place to find freelance customer service jobs. You can apply for positions directly through their job search tool, or you can join industry-specific groups where employers are likely to look for candidates.
In fact, some companies exclusively post jobs on LinkedInand that’s because the platform makes it easy to attract and connect with qualified candidates.
8. FlexJobs
If you’ve never used FlexJobs for your job search, you might want to give it a try. The site has become popular because of one great feature: it’s an aggregator of only remote and flexible positions. So instead of visiting many job sites, where you have to weed through jobs that aren’t necessarily flexible or remote, all the jobs listed on FlexJobs are already in those categories which will save you time!
By browsing the site’s many job openings, you can find a wide variety of opportunities in customer service and other fields. The open jobs vary but include positions like virtual customer care associate, customer service representative, technical support agent and more. Some postings are regular part-time or full-time jobs while others are temporary assignments or freelance gigs.
Another advantage is that FlexJobs offers posts from major companies that often recruit for remote positions as well as from lesser-known companies with fulfilling opportunities along with smaller businesses looking for freelancers.
9. SimplyHired
If you’re new to the world of freelancing, SimplyHired is a great place to start. Their search engine aggregates freelance customer service jobs from other job boards as well as company websites.
SimplyHired has both part-time and full-time customer service job postings, so if you’re looking for supplemental income or are ready to launch your freelance career right away, there’s something available.
You can update your profile with relevant skills and experience so recruiters can find you while you browse their listings no need to apply!
10. CareerBuilder
These customers want your help. They don’t like waiting around for their requests to be fulfilled, and they need some guidance. That’s where CareerBuilder comes in. The company operates a network of career-focused websites that provides clients with hundreds of job listings posted by the likes of companies, companies looking for employees, and individuals seeking work opportunities.
So how do you find a job on CareerBuilder? To get started, sign up for a free account at one of the free sites in the network (like eCareers) or find out about available employers through relevant searches (like “customer service” or “call center,” etc.). It’s also helpful to search within specific industries (e.g., retail, restaurant industry) so that you can specifically apply to tasks with requirements similar to yours.
11. We Work Remotely
We Work Remotely is a platform for companies, organizations, and teams to hire remote workers. In other words, there are thousands of companies that use We Work Remotely daily to find remote workers who can work from any location. Freelance customer service professionals can create accounts at We Work Remotely and explore remote jobs across the world.
WeWorkRemotely has more than 1.5 M monthly unique visitors, which makes it one of the largest marketplaces for finding freelance jobs online.
There are more than 3k job listings added every month by various organizations around the world. There are numerous categories where you can find a number of jobs including web development, design, and customer support jobs.
12. FreeUp Marketplace
Turns out that a good number of jobs are, in fact, very easy to snag online. Freelancing is the next step for many people a chance to make some money while they’re still in school, while they’re a bit older, or even into their 30s and 40s. If you have experience already under your belt or are interested in finding a new career path, you’ll find plenty of opportunities available.
The best part about this job market is that there’s no commission on any amount of work you do as long as you meet the terms outlined by your customer service role. This means that if someone calls in an issue with their credit card system and needs help resolving it, there’s absolutely no charge for your services beyond your pay rate (or the rate paid to you by the customer service team).
And since all jobs are considered part-time work (and many will allow for flexible scheduling), it doesn’t matter how much time you can devote each week; essentially anyone can maintain a freelance job without having to worry about losing income due to lack of availability.
13. Authentic Jobs
One of the most comprehensive job sites on the web, Authentic Jobs is for creative professionals. The jobs are hand-picked and posted by experts, so you know they’re legit. You can search for jobs by keyword, location, category, company, and even job type (full-time vs part-time).
When you do a search in the Authentic Jobs database, it returns all of the jobs matching your criteria that have been posted in the last 30 days. Like Crew, you can browse through dozens of recent postings without spending money or registering anywhere.
15. SkipTheDrive
Customer service jobs are in hot demand, which is easy to notice if you survey a few of the careers that exist on your resume. As one of the most popular fields, it’s fair to assume there’s a job out there for you, but so many people seem to be going after customer service jobs (and their counterparts) at the same time that employers are trying to find ways to distinguish themselves from their competition.
Marketing departments and business intelligence firms are always looking for ways to stand apart from their competitors by showcasing unique customer service skills on their resumes.
The best way for companies and individuals alike is to get familiar with what customer service jobs entail and how they can be applied to your own life. Having an understanding of how these types of positions operate will serve them well when trying out for such positions—they’ll know what questions to ask before hiring someone, as well as what competitive advantages they have over other similar candidates.
16. Freelancer
Freelancer is a global, online marketplace where businesses can find freelancers in areas like web development, writing, data entry, and design right through to engineering and the sciences, sales and marketing, accounting, and legal services.
As an individual looking for work-from-home jobs online you have the flexibility of working on your own schedule while getting paid for tasks you complete. Freelancer offers fixed-price jobs where you name your price or hourly jobs that pay by the hour.
17. Crossover
Crossover is a company that specializes in helping people find remote customer service jobs. They have a wide variety of roles for customer service professionals, ranging from customer support representatives to tech support engineers.
If you’re looking for a job with Crossover, you should know that the application process can be very long, as it involves several steps and tests. In addition to assessing your general customer service skills and basic knowledge of computers, they may also require you to complete interviews with other applicants or participate in an online chat session with employers who are interested in hiring you.
This means if you’re serious about finding work at Crossover then expect to spend at least one hour every day doing these tasks until all stages have been completed successfully.
18. Customer Service Agents
FlexJobs is an online job board that focuses on offering flexible work arrangements, including part-time, temporary, and remote opportunities.
The site has a variety of customer service positions available online, which may be something very easy to do from home or at a coffee shop. These are some of the potential jobs that are available:
- Must have fast typing skills and be highly proficient in using the internet. You must have great customer service skills and work with a wide variety of customers.
- Must be able to work with a variety of customers and follow specific instructions.
- Must be able to take customer calls and answer questions.
19. Toptal
Toptal is a freelance talent marketplace that connects businesses with gifted developers, designers, finance experts, product managers, and project managers. It’s similar to other job sites in that you post proposals for jobs and wait for clients to apply. However, it differs from websites like Upwork in that Toptal only accepts the top 3% of freelancers who apply to its platform.
In terms of pay, Toptal’s expert network means its freelancers can name their prices. Unlike other websites where employers set the pay rate, Toptal allows its freelancers to select their hourly pay rate or a fee per project.
Toptal markets itself as an elite platform for clients looking for the best talent available; however, the stringent application process means there aren’t as many jobs on Toptal as there are on sites like Upwork or Guru. Still, if you’re an exceptionally skilled developer or designer, it’s worth applying to be a part of Toptal’s curated network of professionals clients expect high-quality work so they’re willing to pay top dollar to have it done right.
Final Thoughts
Customer service jobs are available online for a wide range of experience levels. No matter what type of customer service work you’re looking to do, you have a good chance of finding something that’s right for you.
If you’re new to the world of freelancing, or if you don’t have any previous experience with customer service, know that it’s still possible to get started as a freelancer in this field. You might need to start at a relatively low hourly rate while building up your portfolio and learning how to effectively manage your projects, but once you get those things together, it’ll be easier for you to command greater wages and better working opportunities.
Similarly, if you have years of customer service experience from outside the realm of freelancing (whether from an office job or from owning your own business), then there are definitely online options available that will allow you to make more money doing customer service work than what is typical for new freelancers.
The only thing holding back these workers is often their ability or willingness to market themselves and promote their past experiences so that other employers can see the value they could bring to their companies.
To wrap everything up, let’s review the main points about finding freelance customer service jobs online:
- Use a freelancing platform to find a customer service job. Freelancing platforms are great because they provide you with a list of available jobs in one place, taking away all the stress of trying to weed through sites and find the perfect position.
- Set your preferences to find the right job for you. Freelancing platforms allow you to set preferences so you can find a flexible schedule with competitive pay and location requirements that meet your needs.
- Sign up for a free trial. This will give you access to more opportunities at no cost.
- Make a good impression on your employer. The first few days can impact whether or not they decide to keep you long-term!
- Apply for jobs that interest you and get started in this exciting career!
People Also Ask
Can You Work From Home?
Customer service jobs often require that you work in an office, but there are remote customer service positions where you can do your job from home. Most of these positions require previous customer service experience, and some may require a college degree.
How Much Will I Get Paid For Freelance Customer Service Work?
Freelance rates for customer service agents vary widely depending on the role, the company, and it’s needs. However, average rates range from $10-$15 per hour.
What Are Some Tips To Help Me Land Freelance Work In Customer Service?
Because many companies favor candidates with at least one year of experience, it’s essential to read up on industry trends and best practices while building up your portfolio. Reviewing scripts other successful agents have used can also be a great way to improve your skills before applying to any roles.
What Skills Do I Need To Succeed As A Freelance Customer Service Rep?
Hi there! This is a super common question, and we’re so glad you’re asking it. You don’t need a ton of experience to be successful as a freelance customer service rep, but there are a few basic things to keep in mind.
First off: empathy. You’re going to be communicating with customers who are probably having some kind of problem or frustration, so it’s important to keep in mind that the person on the other end of the line might be upset or stressed out. It’s your job to help them through this—to walk them through whatever problem they are facing and make sure they end up feeling satisfied and positive about your company.
Next: communication skills. Super-important for anyone working in customer service—you’ll want to be clear and approachable as you talk people through problems, but you also don’t want to be patronizing or dismissive. And you’ll need to know how to ask clarifying questions, especially if customers are upset.
Finally: problem-solving skills. You might need to think fast on your feet—for example, if a customer has an issue with their order that they are really unhappy about, you might have been trained in how the company usually resolves these issues.
I am a content writer, and I love what I do! Writing makes me feel like the words are flowing through my fingers, and then onto the keyboard, like magic. My experience as a writer has taught me that writing makes me feel good, as well as helps others to feel better too!
