This article is for those who want to learn more about Upwork client feedback and how it can be used to your advantage. This article will cover everything you need to know about Upwork client feedback so you can make the most of this valuable resource.
| Takeaways |
|---|
| 1. Client feedback on Upwork is essential for freelancers to grow their businesses and establish a positive reputation in the platform’s competitive environment. |
| 2. Emphasize genuine communication and active listening to clients to foster open feedback loops and avoid misunderstandings. |
| 3. Analyze client feedback constructively and apply it to improve your freelancing services and enhance customer satisfaction. |
| 4. Keep your Upwork account active and thriving by following expert tips and strategies to access more freelance opportunities. |
| 5. Freelancing on Upwork provides a flexible part-time option, making it an attractive choice for professionals seeking work-life balance and diverse career opportunities. |
Feedback Is An Opportunity For You To Hear Directly From The Client
Client feedback is a way for clients to leave you a rating and comment about how well you did in their project. The ratings are based on a 5-star scale, with 1 star being the lowest and 5 stars being the highest.
Client feedback is an opportunity for you to hear directly from the client about how you did in their project. Reviews are also helpful because they allow other clients who may be considering hiring you to see what previous clients thought of your work.
Getting valuable client feedback is essential for freelancers to grow their businesses. Emphasizing genuine communication and listening to clients can help you avoid misunderstandings and build lasting relationships. Explore our article on Getting Client Feedback Without Coming Off as an Insincere to discover effective strategies for fostering open feedback loops.
Client Feedback Is A Summary Of What They Think Of Your Work
Client feedback is a summary of what the client thinks of your work. It’s required for clients to release payment, and it can be a helpful tool for you to get more work or improve as a freelancer.
Client feedback is an important part of the Upwork process: it’s a snapshot of your results from one specific project that provides valuable insight into how well you did, what needs improvement and what might have gone wrong (if anything). This can help you make better decisions about future projects and put in place processes that will help prevent mistakes from happening again.
Client Feedback Consists Of A Star Rating, Specific Feedback, And Whether Or Not They’d Like To Hire You Again
After a project is complete, a client will be asked to provide feedback on the experience. In addition to providing a star rating out of 5, the client has the option to write specific feedback or say whether or not they want to hire you again. This section is displayed below your star rating and specific feedback is displayed in red text so it stands out from other parts of your profile.
Client feedback can be displayed publicly or privately depending on how you’ve configured your account settings:
- Public: Client reviews are shown on Upwork publicly and can be used by potential clients when researching freelancers who are available for hire.
- Private: Client reviews are only visible within Upwork’s system and not publicly visible outside of Upwork
Leveraging Upwork client feedback is a powerful way to improve your freelancing endeavors. Discover how to analyze feedback constructively and apply it to enhance your services. Dive into our comprehensive guide on How to Use Upwork Client Feedback to Improve Your Business and take your freelance career to new heights.
You May Only Dispute Client Feedback If You Have Evidence Proving It’s Inaccurate Or Offensive
You can only dispute client feedback if you have evidence proving it’s inaccurate or offensive. For example, if a client gives you a rating of three stars when they didn’t complete the project, you can submit proof that shows they did complete the project. You also have to submit proof that shows they weren’t happy with your work or service performed.
You may not dispute client feedback because you don’t understand their reasoning for giving the rating and/or comments. If a client doesn’t explain why they gave you a low score or provide any details about where your performance fell short, there’s no way for us to verify whether the information is accurate or incorrect so we won’t be able to take action on your dispute request
Upwork May Remove A Client’s Feedback For Being Inaccurate Or Offensive
Upwork may remove a client’s feedback for being inaccurate or offensive. If you dispute it for being inaccurate, Upwork will take your word for it, and the client’s feedback will be removed if it doesn’t match the original description of your service.
If you dispute it for being offensive, Upwork will take your word for it and remove the feedback if they agree that it’s inappropriate in some way.
In other situations where Upwork believes the feedback is inaccurate or offensive, they may choose to remove it themselves even though you haven’t disputed anything yet (for example, if they believe that a user didn’t pay you).
However, this isn’t common and usually only happens when someone contests something right after receiving their payment from Upwork (such as claiming “I didn’t receive my payment” when in fact they were paid). In these cases, we encourage all freelancers to follow our advice below about updating their profile information before any disputes happen so that all records are accurate!
Also note: If a client has not paid their invoice within 14 days then all their comments on projects become public again on both the project page (if visible) and on their profile page itself – so do keep an eye out here too if there have been any significant delays!
Your Performance Rating Is Not The Only Way To Get Information On Your Job Performance
One of the most important things to remember is that your rating is not the only way you will get feedback on your job performance. There are other ways in which clients can leave comments and notes that will help you improve, and these need to be taken into account along with ratings.
Comments – A comment is a direct opinion or evaluation about something or someone, usually something written by someone else. In Upwork, clients can leave comments on a project from the client’s dashboard after they’ve received an invoice from you for work done in a project. This lets them tell you what they think about the work done without giving it a rating (this doesn’t affect your profile).
Clients may also choose to rate their overall experience with hiring contractors on Upwork by clicking “rate my experience” at any point during their time working with us; this doesn’t affect any specific project but provides us with valuable feedback we use to improve our platform over time.*
Notes – A note differs slightly from comments in that it offers more detailed information about what needs improvement and how it should be improved; whereas comments are generally just quick opinions shared between two people, notes make suggestions towards specific areas of improvement while still keeping things brief enough so as not to overwhelm anyone involved in reading them.*
Crafting an impressive freelance portfolio is vital for attracting potential clients. Showcase your skills and expertise with our expert tips on 12 Simple Ways to Build Your Freelance Portfolio. Learn how to curate your portfolio to leave a lasting impression on those seeking your freelance services.
It’s A Good Idea To Ask For Feedback Every Time You End A Contract
The second thing you should know about Upwork client feedback is that it’s a good idea to ask for feedback every time you end a contract. This is especially important if the contract was canceled or ended without notice.
If your client cancels before their end date or ends the contract without notifying you, it might be a good idea to ask them why they canceled. By getting this information from them directly, it can help avoid misunderstandings with other clients in the future (and give yourself more credibility as an Upwork freelancer).
The best way to do this is by being polite and respectful when asking the client why they decided not to renew their contract with you. While there may be times when a client simply doesn’t want to pay for another month of work, most of the time there’s more at play than just money issues so don’t assume anything!
You Can Request A Change To Your Feedback Once Every 30 Days
Once you have received client feedback and it’s been added to your profile, you can request a change to that feedback once every 30 days. Change requests will be reviewed by our support team, who will reach out if they need more information from you.
Once a change request has been approved, the old rating (and associated comment) will be removed from your profile and replaced by the new rating and comment. This process is final and cannot be reversed or undone; so please take care before submitting a request!
If A Client Doesn’t Leave Feedback Within 14 Days Of The End Date, You Can Request Feedback From Them
If you’re new to Upwork and don’t have any clients yet, it may take some time before you get your first review. To see how long it can take for your first review to show up in your profile, check out this article: What is the average time between completing an Upwork project and getting a review?
If you already have some experience on Upwork and know how long a typical project takes to complete, then chances are that you won’t get any reviews until at least 14 days after the end date of your last completed project. Some freelancers have gotten reviews as early as 1-7 days after completing their last job (which would be considered early), but this isn’t always the norm!
It’s Important To Ask The Right Questions When You Request Feedback From Clients
As a freelancer, you want to know what the client liked about your work and how to improve it in the future. Ask open-ended questions that give the client space to expound on his or her thoughts. The following are some good ones:
- What did you like about working with me? I find this question helps me get a sense of what my clients value most about my services. It also helps me understand where I can improve both for this specific project and for future projects.
- How can I improve my work in the future? This is a good way to find out how well your client thinks you’ve done so far, as well as learn what they would like from you next time around.
- What did I do well on this project? Asking what went right shows that you’re interested in retaining their business and it can also help guide your future interactions with them by highlighting certain strengths (or weaknesses!) you might have developed through working together.
- What could I have done better? Similarly, asking “What could have been improved” will allow your client to address any issues he or she had with your performance during past engagements without being asked directly (a polite alternative). For instance: “I don’t think we ever spoke about communicating more frequently throughout our collaboration.”
Keeping your Upwork account active and thriving is key to accessing numerous freelance opportunities. Uncover valuable insights and strategies in our article on Upwork: 12 Tips for Keeping Your Account Active. Enhance your presence on the platform and stay ahead in the competitive freelance market.
Review Your Ratings Carefully Before Contacting The Client
The first step when making a request is to view your profile and review your current feedback and ratings carefully before contacting the client about their feedback. You can do this by selecting “My Account” in the menu at the top of Upwork, then select “Profile.”
If you think that you have received an unfair rating or comment from a client, you can dispute it. However, keep in mind that it can take up to 72 hours for us to review these disputes and make changes as necessary. You may also need to submit additional information about what happened during your work together so we can understand why you think the rating/comment is incorrect.
Take Some Time To Think About Specific Improvements Or Changes You Are Interested
As a freelancer, you are the most valuable resource to your clients. And as an Upwork freelancer, you have an opportunity to stand out from other professionals by engaging in meaningful client feedback conversations.
After reviewing your profile and invoice (if applicable), take some time to think about specific improvements or changes you are interested in making in the future and how this client’s additional input could help you make those changes.
Then, ask yourself: What questions do I have for my client? What would I like them to tell me about what they thought of my work?. Asking specific questions is a great way to get actionable feedback on areas where you want improvement because it helps guide your conversation with the client so that both sides know exactly what they should focus on during their discussion.
Be Polite And Respectful When Asking For Feedback
Make it clear that you are open to constructive criticism but would like more information on how to improve your performance moving forward so that you aren’t wasting the client’s time with unnecessary requests for additional details or clarification on their feedback.
Be polite and respectful when asking for feedback, even if it seems like you’re getting rejected by the client over and over again. Make it clear that you are open to constructive criticism but would like more information on how to improve your performance moving forward so that you aren’t wasting the client’s time with unnecessary requests for additional details or clarification on their feedback.
It can be tempting to send another email asking the same questions again, but this may come across as pushy or unprofessional. If a client has already provided sufficient information about what they want in their project descriptions or contracts, there’s no need to send repeated emails asking them if they’re satisfied with your work just yet it will only annoy them and make them less likely to give positive review scores later on.
Freelancing offers a flexible part-time option that attracts many professionals. Dive into our article on 16 Reasons Freelancing Is the Ultimate Part-Time Job to explore the benefits of freelancing and how it can complement your lifestyle and career goals.
Final Thoughts
It’s important to note that there is no guarantee you will receive any feedback at all. Most of the time, clients will give feedback on their schedule without prompting from you. But if a client isn’t responding to your requests for feedback, don’t get discouraged! Keep asking them until they do respond with what you need.
Even if the client starts giving excuses like “I’m really busy right now” or “I forgot,” keep asking! If a client gives me an excuse like that and I know they have time and aren’t busy or forgetful, I’ll send them another email saying something like “Well then send me your next project.” This usually gets them off their butt and motivated enough to provide me with some real feedback (and sometimes even better than before).
Further Reading
How Do I Check My Client Feedback on Upwork? Short Description: Learn the step-by-step process of accessing and checking your client feedback on Upwork to gain valuable insights into your freelancing performance.
Upwork Feedback: How Can a Client Give Feedback to Freelancer? Short Description: Understand the various methods and options available for clients to provide feedback to freelancers on Upwork, fostering effective communication.
3 Things You Didn’t Know About Feedback on Upwork Short Description: Discover lesser-known aspects of the feedback system on Upwork, including hidden features and best practices for freelancers and clients.
People Also Ask
What Is Upwork?
Upwork is a freelancing marketplace that connects businesses with talent in over 100 countries around the world. We help people find work that matters to them while giving businesses access to highly-skilled professionals who can help them achieve their goals.
Is Upwork Free?
Absolutely! We offer free listings for freelancers looking for work and free job postings for employers who are hiring. You’ll never pay a fee to use Upwork—we aim to make your life easier and better!
How Much Does It Cost To Hire Workers On Upwork?
There’s no charge for employers who post jobs or candidates who apply for them. Employers can also choose from three types of premium services: Talent Insights, Interviews & Hiring, and Recruitment Marketing. Prices vary depending on which service(s) you take advantage of and how many times you use them in a given month (or quarter).
What Is Upwork Client Feedback?
Upwork client feedback is a tool designed to help freelancers and clients communicate with each other openly and transparently. It’s a place where you can leave a comment about a job, or where you can read comments from other users about jobs you’ve worked on.
How Do I Give Feedback To The Client?
To leave feedback for your client, go to your profile page and click on “Client Feedback.” Once there, you’ll be able to see all of the jobs you’ve worked on with that client and leave comments for each one. When writing your comment, try to be as detailed as possible the more detail you provide, the better!
Why Should I Leave Feedback For My Clients?
It’s important to leave feedback so that other people know what kind of work you’re doing and what kind of relationships are being formed between freelancers and clients. Upwork wants everyone involved in our marketplace to feel safe and secure when working with each other, so it’s important to make sure everyone has had an equal opportunity to share their experience through client feedback.
Why Do I Need It?
Because we don’t know what you think about the work that your freelancer does until you tell us. And if you don’t tell us, how will we know whether or not a freelancer is doing well? We want you to be happy with the work you get from Upwork, so tell us what’s working and what isn’t. That way, we can keep improving the site for everyone.
Why Should I Leave Feedback For My Clients?
It’s important to leave feedback so that other people know what kind of work you’re doing and what kind of relationships are being formed between freelancers and clients. Upwork wants everyone involved in our marketplace to feel safe and secure when working with each other, so it’s important to make sure everyone has had an equal opportunity to share their experience through client feedback.
Costantine Edward is a digital marketing expert, freelance writer, and entrepreneur who helps people attain financial freedom. I’ve been working in marketing since I was 18 years old and have managed to build a successful career doing what I love.
