We know how frustrating it is to see your account getting suspended. It doesn’t matter if you’re just starting, or if you’re a seasoned veteran with years of experience on Upwork. Account suspension can happen to anyone and at any time, even if all the rules are being followed by the user.
So what should you do when your account gets suspended? Read on!
| Takeaways |
|---|
| 1. Stay Calm and Analyze: Don’t panic upon receiving a suspension. Take a moment to assess the situation and understand the reason behind the suspension. |
| 2. Review Upwork Guidelines: Familiarize yourself with Upwork’s terms of service and guidelines to ensure compliance and avoid future suspensions. |
| 3. Contact Upwork Support: Reach out to Upwork’s support team to seek clarification on the suspension and follow their instructions for resolution. |
| 4. Provide Relevant Information: If appealing the suspension, present relevant evidence and information to support your case and demonstrate your commitment to Upwork’s policies. |
| 5. Learn from the Experience: Use the suspension as a learning opportunity to improve your freelancing practices and avoid similar issues in the future. |
First Of All, Don’t Panic And Be Calm
On the off chance that your Upwork account has been suspended, don’t worry you have options. Don’t get overwhelmed by your emotions. Don’t get frustrated or angry or upset or anything like that; it will only make matters worse. Just relax, enjoy a cup of tea and let us handle things from here.
Building a successful freelancing career takes effort and dedication. Check out our 12 Tips for Keeping Your Upwork Account Active to maximize your opportunities on Upwork and stay ahead of the competition.
Read The Reason For Suspension Carefully
While a suspension is always an unpleasant experience, it does not mean that you can never work on Upwork again. It depends entirely on what kind of suspension you received. To avoid being suspended again and possibly losing access to your account for good, read the reason for suspension carefully.
Don’t panic! If you get suspended from Upwork, don’t do anything rash or impulsive because it might end up making the problem worse.
Don’t Get Overwhelmed By Your Emotions
When you get a suspension notice, it’s easy to feel overwhelmed by your emotions. You may feel sad or depressed, angry or frustrated, anxious or nervous. Don’t let these feelings get the best of you!
Don’t panic. Don’t worry too much about what the future holds for your freelance business. The truth is that most people who get suspended end up coming back (if they want to). And if they don’t come back?. Well, then there are other platforms like Upwork where you can find clients so no need to stress over not being able to access your account just yet!
Don’t get emotional about this situation because emotions tend to cloud our judgment when making decisions which can lead us down paths that we regret later on in life but at this moment we will have time before making any big decisions so let’s talk more about how often do suspensions occur?
Check If You Can Fix The Issue In Your Upwork Account
If you have a quick turnaround and can fix any issues that have been reported, do so immediately. If you don’t know how to fix them or don’t have time to do so, respond with a clear explanation of what needs to be done and provide a timeline for when it will be resolved.
This will show Upwork that you’re actively working on resolving these issues before they escalate further and lead to an account suspension. And if this is not possible, take it as an opportunity for self-reflection because ultimately your account health is within your control (and responsibility).
After all, nobody likes dealing with people who are angry about something; remember that Upwork’s customer support team members are just doing their job by flagging accounts that violate Upwork TOS they’re not out there looking for ways to make some extra money off of freelancers’ hard work!
So keep this advice in mind next time something goes wrong with your Upwork account: Just remember that they’re human too you wouldn’t want someone treating you badly over something minor (or major) either.
Facing challenges on Upwork is inevitable, but there’s always a way forward. Discover 13 To-Do When You Get Deleted from Upwork to understand how to bounce back and thrive in your freelancing journey.
If You Can’t Do Anything From Your End, Respond To The Notice Immediately
If you can’t do anything from your end, respond to the notice immediately. The faster you respond, the more likely it is that your account will be reinstated.
Respond with a polite and humble tone (but not too humble). When replying to the notification email, keep in mind that Upwork’s support team is only human and they are dealing with hundreds of similar requests at any given time so don’t expect them to go out of their way for you or feel personally offended if they don’t give you special treatment just because it happened on your first day with them.
Be precise in your response and follow-up. If they ask for specific details such as screenshots or documents, provide them as quickly as possible so that their investigation doesn’t take much longer than necessary. Also, make sure not to give long explanations on a single issue; just answer what was asked by support staff members and nothing more!
Do whatever is asked by Upwork’s representatives for reinstatement immediately after receiving the communication from Support team members! This means updating all information about yourself (profile picture) or even changing passwords if this part was requested by Support Team Members
Be Polite And Humble In Your Reply
When you reply to the notification email from Upwork, do so politely and humbly.
Be polite in your reply. You want to be respectful because there are people behind this email who are trying to help you out. They just need more information if they can’t find it on their own! Remember that they probably didn’t mean to suspend your account; it was probably a mistake or glitch of some kind.
Be humble in your reply as well; make sure not to sound angry or accusatory towards Upwork or their employees if possible. While sometimes it’s hard not to feel frustrated with them when they suspend accounts without any warning beforehand, remember that they’re doing the best they can with what resources they have available at this time (it’s just harder than usual due to recent changes).
They may not be able to give much detail about why an account was suspended because sometimes such details aren’t even known yet either internally within Upwork itself or externally outside of its walls due to recent developments which cause these kinds of issues all around us now more than ever before…
Be Precise In Your Response And Follow-Up
You should be precise in your response and follow-up. This will help you to increase the chance of getting your job request approved by Upwork.
The first thing that you need to do is to respond as soon as possible when the Upwork support team contacts you via email or phone call, asking for more information about your work experience and other details that are not mentioned in your application form.
You should also respond immediately whenever they send an email asking if their admin can contact you over the phone or Skype. In case, they don’t contract back within 24 hours after sending such a request don’t panic! Just initiate contact with them again through a new message on the same thread where they sent their previous requests.
Getting jobs on Upwork requires more than just skills; it involves understanding the platform’s dynamics. Learn the Secret to Getting a Job on Upwork and see your success rate soar.
Do Not Give Long Explanation On A Single Issue
When you are suspended from Upwork, the first thing that you need to do is write a response. There are two main reasons why Upwork might suspend your account;
The first reason is because of a fraud or scam report. This means that someone has reported your account as fraudulent and Upwork needs more information from you before they can decide whether or not they allow you to continue with your freelance business on their platform.
The second reason is because of an IP infringement report. This means that someone has filed a complaint against your account, saying that it violates their intellectual property rights or copyright laws by using their materials in some way without permission (i.e., using images from their website without asking for permission).
Be Proactive In Doing Whatever Is Asked To Do For Reinstatement
The first thing to do is to make sure that you are ready to provide the required information, documents, and other proof. This is important because if there’s any delay in providing this, then it can lead to the suspension of your account.
Once the company gets back in touch with you, they will ask for more details from your end. It is recommended that you provide all the details required as soon as possible so that your account can be reinstated quickly.
Respond To All Follow-Ups As Soon As Possible
Even if you think that your reinstatement request is doomed to fail, it’s still worth responding as soon as possible. This will show Upwork that they can count on you and keep them from thinking that you are inactive or have given up on working with them. Plus, it gives the impression that all of this was a misunderstanding and not an intentional act of fraud (if any).
It’s important to respond promptly because, after the initial message, Upwork will send follow-ups asking for more information about why your account was suspended. If you don’t answer these questions within a day or two at most, then Upwork might think that something suspicious is going on and deny your request for reinstatement even though everything else checks out fine!
One final note: do NOT explain everything in one message! You should separate each issue into its response so that they don’t get confused or overwhelmed by all of your explanations at once.
Wondering which freelance jobs pay the best hourly wages? Check out our article on What Freelance Jobs Pay the Highest Hourly Wages to explore lucrative opportunities in the freelancing world.
If You Don’t Receive Any Response, Initiate Contact With Upwork Support Team Again
If you don’t receive any response, initiate contact with the Upwork support team again and again (at least twice). Be polite and humble in your reply. Be precise in your response and follow-up. Do not give a long explanation on a single issue; it is better to be specific and focused rather than vague or rambling. Be proactive in doing whatever is asked to do for reinstatement.
Ask Friends With Strong Upwork Account To File An Appeal On Your Behalf
While the suspension may have been revoked, it is more likely that the Upwork account will remain suspended. You can ask a friend with a strong account on Upwork to file an appeal on your behalf. Your friend should be able to vouch for you and explain why you deserve to have your account reinstated.
Be sure that other people can vouch for you as well. If you have a really good portfolio, Upwork may overlook the rule-breaking activity in your account and reinstate it anyway.
If Your Case Is Hard, Send An Email To “Help@Upwork.Com”
If your case is hard, send an email to “help@upwork.com”. Make sure that other people can vouch for you. (If you have a really good portfolio, Upwork may overlook the rule-breaking activity)
Include in your email:
- Your project rating and why it’s low (or what’s wrong with it).
- The screenshot of the review/rating you got from the client on Freelancer/Elance/etc. That way the moderators can see what kind of work you have done for others before or at least know how bad the job was.
- If possible attach some samples of previous jobs where reviews were positive so they understand why clients left such bad ratings for your account now.
There Are Lots Of Ways To Handle Such A Situation
If you have a strong Upwork account and a good reputation, it may be worth asking your friends to appeal on your behalf. This is the best way to get your account back as soon as possible. If not, there are many other ways to handle such a situation:
Send an email directly to the Upwork support team (help@upwork.com) with all of the details about the suspension and why you think it shouldn’t have happened in the first place. The sooner you do that, the higher chance they will look into it; therefore, don’t hesitate!
Check their rules once again and make sure none of them were broken by accident or misunderstanding. If so, fix them immediately before sending another appeal letter!
Finding the right copywriter for your Upwork project is crucial for its success. Discover our guide on How to Find the Right Copywriter on Upwork and make sure you hire the perfect fit for your writing needs.
Final Thoughts
The good news is that you can still find work on Upwork. The bad news is that your account may be suspended for a period, which can last up to 90 days. The best course of action is to accept this suspension and try again in the future when it is lifted. In the meantime, you can use other platforms like Freelancer and Fiverr to find clients who are looking for freelancers like yourself.
While many people have been affected by Upwork’s penalty system, this doesn’t mean you should give up on finding freelance gigs altogether or even give up on Upwork itself! You just need to learn how to navigate through their system and make sure your account doesn’t get suspended again in the future
Further Reading
How Do I Fix My Upwork Account Has Been Suspended?Learn effective strategies to resolve a suspended Upwork account and get back on track with your freelancing career.
Avoiding Upwork Suspensions and What to Do When You Get ItDiscover tips and best practices to avoid Upwork suspensions and find out the right actions to take if you encounter one.
Upwork TOS Violation: What You Need to KnowUnderstand Upwork’s Terms of Service (TOS) and learn how to ensure compliance to avoid potential violations.
People Also Ask
Can You Get Your Account Back If You Get Suspended?
It’s impossible to predict what will happen, but there are ways to increase your chances. If you’ve been suspended for nonpayment of taxes, we may be able to reinstate your account with a payment plan. However, if the suspension was due to a violation of our Terms of Service, we won’t be able to help unless those violations have been fixed.
How Do I Get My Account Back After It Gets Suspended?
If the reason for the suspension is resolved by working with our Trust & Safety team, then just wait patiently until they contact you about reinstating your account and reactivating it on Upwork.
Is It Possible To Get Suspended From Upwork?
Yes, it’s very possible. You can be suspended for any reason, and there is no way of knowing whether or not you will be suspended until it happens.
What Is The Reason For Suspension?
There are many reasons why someone would be suspended on Upwork, such as:
- Failing to deliver work on time (i.e., taking too long to deliver)
- Not meeting quality standards (if your client doesn’t like what you send them)
- Lowering their trust in you because of something that happened between yourself and another freelancer/clients
What Should I Do If I Have Been Suspended?
If this happens to you, don’t panic! The first thing that needs to be done is figuring out exactly what happened so that once your account has been reinstated (if ever), no further problems occur again in future projects with other clients or freelancers involved in these projects as well.”
How Long Does It Take To Get Suspended From Upwork?
The answer is two weeks, but this can vary depending on the nature of your suspension. If you’re suspended for nonpayment of invoices, for example, it can take anywhere from one week to a month before your account is reactivated and everything goes back to normal.
It’s also worth noting that if you are reinstated within those 14 days by paying any outstanding invoices or amounts owed, then the duration of your suspension will be reset back at zero and no further time will pass until your case is closed and resolved in full (assuming there aren’t any other pending issues).
Costantine Edward is a digital marketing expert, freelance writer, and entrepreneur who helps people attain financial freedom. I’ve been working in marketing since I was 18 years old and have managed to build a successful career doing what I love.
