Client feedback is a key ingredient to growing your business. You should be doing everything you can to understand what your clients want, how they feel about their experience with your company, and where they see opportunities for improvement.
On Upwork, client feedback is one of the most important parts of your job as a freelancer. It helps you learn more about what’s working (and what isn’t) in terms of attracting and retaining clients. It also helps you identify areas for improvement so that you can adapt and grow as a freelancer on the platform.
In this article, I will explain in detail, How to Use Upwork Client Feedback to Improve Your Business
| Takeaway |
|---|
| Utilize Upwork client feedback as a powerful tool to enhance your business. |
| Listen to client feedback attentively and identify areas for improvement. |
| Implement constructive feedback to refine your services and deliver better results. |
| Leverage positive client feedback to build a strong reputation and attract more clients. |
| Respond professionally to feedback, demonstrating your commitment to client satisfaction. |
| Use client feedback as a means to grow and evolve your business continuously. |
Adding Positive Feedback To Your Upwork Profile
Upwork clients can give you feedback on the quality of your work, which can be found by clicking the name of a client in your Upwork profile.
Building a successful freelancing career is not just about skills; client feedback plays a crucial role. Learn more about how to use Upwork client feedback to improve your business and attract more clients.
Take A “Glass Is Half Full,” Approach
You’re bound to receive some negative feedback. It’s inevitable. Your clients are paying you for a service, and they expect excellent results. But every so often, you may find yourself with some client feedback that upsets or frustrates you.
So how do you handle this?
The best way is by taking a “glass is half full” approach: look at any negative feedback as an opportunity to improve your business and grow as a freelancer. After all, not everyone will love what you do! And even if they did love it (which would be great!), there are always ways to improve the experience for both parties involved in the project relationship you and them!
Ask Clients For Feedback Ahead Of Time
Before you start working on your next project, it’s important to make sure that your clients know that you’ll be asking for feedback. This will help ensure that they are prepared to provide accurate and thorough comments.
It’s also a good idea to ask them at the end of the job so that their comments don’t influence how you complete your work. If possible, try asking for feedback at both stages: before beginning the project and again at its conclusion.
When working on Upwork, getting client feedback is essential for your reputation. Discover effective strategies for getting client feedback without being insincere and maintaining positive relationships with your clients.
Don’t Take Things Personally
As a business owner, it’s important to remember that when a client leaves you negative feedback, they are not sending it to you as an individual. They are expressing their frustrations with your service and the overall experience they received from working with you.
This is especially important if you have experienced one or two bad clients in a row who left negative feedback on Upwork. Don’t let these opinions influence how much value you assign yourself as an Upwork freelancer; instead, look at what the client was saying and figure out how best to address those issues going forward.
Negotiate In Advance
At the beginning of your project, you will want to work with your client to make sure they know exactly what they should expect. This means that you should provide them with a checklist of what they can expect from your company and how long it will take for each task.
If there are any concerns or questions the client might have, make sure that these are addressed before starting work on their project. You may also want to consider providing an opportunity for feedback so that if there are any issues within the process, they can be addressed before completing their project.
Improve Your Communication
There’s a lot to consider when it comes to communicating with your clients. From the very beginning of your relationship, you have to make sure that they understand what you’re offering, why you’re offering it, and how long it will take for them to get started. It’s also important that they understand how the project works and when they should expect updates.
In addition, communication needs to be clear so everyone involved knows what’s expected at each step along the way. This means using language that is clear and concise so there aren’t any misunderstandings or confusion about what your client wants or expects from you as a provider.
And finally, good communication requires active listening because ultimately this skill brings us back around again: If we can listen well enough then we’ll know if our messages are being received in their intended form without having been misinterpreted along the way!
Ask For More Details
When you’re using client feedback to improve your business, one of the most effective ways to do it is by asking for more details. When clients give a brief or vague response, try asking them questions like:
“Can you tell me more about that?”
“What specific examples can you give me?”
“Is there anything else I should know about this?”
Asking for more details is another way to get a better idea of what the client meant when they gave their initial impression. If they say something vague like “good job” or “I’m happy,” ask them how they feel about what was done (and then write down everything they say).
Want to know the secret to landing jobs on Upwork? It’s not just about your profile; it’s about mastering the art of getting a job on Upwork. Find out the hidden tips and tricks to stand out in the competitive freelancing world.
Create A Plan Of Action To Address The Issues Raised
Now that you’ve identified the issues your client is facing, it’s time to put together a plan of action. If a client is having trouble with your work, it can be helpful to ask them exactly what they would like to see changed.
You can then use this information as part of your improvement plan. Be sure to provide any information or resources that may help the client improve their experience with you or your business in general.
When making changes based on what clients want, keep in mind that if those changes are necessary improvements that benefit everyone involved including yourself then make sure you follow through and follow up on them!
If something doesn’t seem right after implementing the change(s), don’t hesitate to revisit them until everything works as intended (or until there’s no more room left for improvement).
Disagree Respectfully (If You Can)
You’ve done your best work. You’re confident the client is going to be thrilled with the finished product and will hand over a fat bonus at the end of it all. But then, oh no! A negative review comes in from a disgruntled customer who is not happy with your performance or quality of work. What do you do?. Well, first let’s look at what not to do:
Don’t lose your cool. It’s tempting when someone else has lost theirs, but try not to allow yourself to be dragged into their negativity spiral. Stay calm and focused on the task at hand getting paid for doing good work even if others might not see it that way right now.
If you need some help keeping those emotions under control, check out this article on how therapists manage anger management issues (and if that doesn’t sound like something up your alley yet).
Don’t argue with them or make excuses for yourself or defend yourself against their claims; this just makes things worse both for them as well as yourself (and possibly even future clients). Let go of any sense of guilt; instead, focus on making amends where appropriate if such an opportunity presents itself later down the road (more on this below).
Don’t blame them either; instead, focus entirely on improving yourself so no further issues are moving forward into future projects or relationships with future clients/business partners/etcetera.).
Be Kind
A client’s feedback is their experience with your business, so it is important to be kind with their words. Even if you feel hurt or angry, try to respond in a way that respects both yourself and others. Kindness isn’t just a nice quality to have; it’s also an undervalued one in today’s workplace and is the best way to get what you want out of working with clients on Upwork.
Come Up With A Standard Response To Negative Feedback
Be Open and Honest: The first step to responding to negative feedback is to say what you’re thinking don’t be defensive or try to make excuses for your actions. If a client says they were unhappy with the quality of your work, don’t respond by saying, “No, they didn’t.” Instead, take responsibility and acknowledge that you can improve.
Show Your Plans for Improvement: Once you’ve acknowledged that there’s room for improvement in your business or service, describe how you plan on fixing those issues in the future so that clients know what changes are coming down the pipeline and how their needs will be met going forward.
Don’t Get Defensive: You may feel defensive about some client comments; however, it’s important not to let this emotion get the best of you during this conversation because it can lead to an unnecessary argument between both parties that no one wins from (especially if it ends up damaging relationships).
Instead of getting angry or frustrated at suggestions made by clients on Upwork who leave negative feedback about aspects of working with them (or anything else), just thank them sincerely through email before moving on to other topics such as discussing timelines & rates per hour/day/week, etc.
This helps maintains open channels between both parties until there’s another opportunity where either party feels comfortable asking questions about specific projects undertaken together thus far within the past two years at a minimum annually.
Thereafter too especially when working remotely across continents apart from each other during peak seasons such as Christmas holidays etc. since these types of cases require extra vigilance in due diligence checks/reviews before hiring someone new
Freelancing isn’t always a walk in the park, and it comes with its challenges. Learn why freelancing isn’t easy and how to overcome common hurdles to build a successful freelance career.
Study Your Competition For Ideas And Inspiration
One of the best ways to improve your business is by studying others with similar skills. When you are browsing through Upwork, you can see what feedback other freelancers have received from their clients. This allows you to get ideas for how you want to appear on Upwork and also learn more about what people like.
You can also study other freelancers’ profiles to see if there are any gaps in the market or things they are doing well that could be improved upon.
Use Upwork Client Feedback As Practice For Future Work/Clients Other Than Upwork
After you’ve used Upwork Client Feedback to improve your business, it’s time to move on from Upwork. The good news is that you can use the skills you learned on Upwork in lots of other places. If a client doesn’t give feedback or does not seem happy with your work, consider reaching out again after a reasonable amount of time (at least a week).
Also, consider using these strategies when communicating with clients outside of Upwork projects:
- Ask questions about their satisfaction with the project, and if there are any areas in which they would like an improvement
- Check-in at regular intervals during the project (this will help keep them engaged)
- Send follow-up emails before delivering the final files
Remember, Feedback Is Not Just About You
Feedback is not just about you. It’s about how the client feels about their experience with your business.
We value feedback so much that we’ve built an entire system around it: our Upwork feedback system. Because of this, you may feel like giving out five stars and glowing reviews to every single client who leaves them for you is a good idea but it isn’t!
The reason is simple: if you only leave positive reviews, it can make it seem like no one ever has any problems with their project (or even worse, that they had no problems because they don’t realize they did).
But in reality, there are often when things do go wrong or the work doesn’t meet expectations and if anyone else finds out about those issues then it could hurt your chances of getting hired by other clients later on down the road.
Embrace the changing landscape of work and discover how freelancing is reshaping the professional world for the better. Stay ahead of the curve and explore the opportunities freelancing brings to your career growth.
Final Thoughts
You don’t have to be a professional writer to improve your business. You just need to be open-minded and willing to learn, which is why feedback can be so valuable in the first place.
The best way you can use feedback is by taking it seriously, even if it hurts your feelings. If someone tells you that they didn’t like something about one of your products or services, ask yourself if there is anything that could make that product better on the next go-around. Feedback doesn’t always mean improvement; sometimes it means getting rid of something altogether because it’s not working for anyone including yourself!
Once again: do not take things personally! The person providing this feedback has no idea who they’re talking to when they leave their comment online (or even if they do). They may sound harsh or aggressive but chances are good that there’s a reason behind these words other than just being mean for no reason at all (and maybe even an apology).
Further Reading
How to Write a Review for Freelancers: This article provides insights and tips on writing effective reviews for freelancers to help them improve and succeed in their careers.
Upwork Feedback: How Can Clients Give Feedback to Freelancers?: Learn about the process of giving feedback to freelancers on Upwork and the importance of constructive feedback for both clients and freelancers.
Understanding Upwork Reviews: Gain a better understanding of Upwork reviews and how they impact a freelancer’s reputation and potential for future opportunities.
People Also Ask
How Does Upwork Calculate Feedback?
If you’re a freelancer on Upwork and you’ve ever gotten feedback from any of your clients, then chances are you want to know how that score is calculated. Well, here it goes!
Upwork takes into account the number of projects worked on and the number of hours spent on each project. They also look at how many times a client has hired you previously (this helps them determine if they should give more weight to one person over another). Lastly, they look at what type of service was provided by the freelancer (i.e., design work vs. programming work).
What Is A Good Feedback Score On Upwork?
A good score for an account with little or no history would be around 4 out of 5 stars (80%). This means that the majority of your previous clients have been happy with their experience working with you a great indicator if someone else wants to hire you!
What Is Upwork?
Upwork is a freelancer platform that allows clients to post projects and have them completed by professionals. It’s similar to other platforms like Freelancer, Fiverr, and Craigslist, but it’s designed for long-term project work rather than quick tasks or one-off gigs.
How Does Upwork Work?
You can sign up as either a client or a freelancer on Upwork (you’ll need at least 500 rep points before you can apply for jobs). After signing up you have access to thousands of jobs from clients around the world who are looking for your particular skill set.
Once you find a job that interests you, click “Apply” and choose how much time out of your day(s) each week you want to dedicate toward completing the project – this will be reflected in your hourly rate (more on that later).
What Is Client Feedback?
Client feedback is a way for clients to communicate with you and your team about how the project is going. It’s a great way to get more information about how your project is progressing, and it can help you identify any problems before they become big issues. The more information you have about the job, the better equipped you’ll be to make informed decisions about how to proceed.
How Do I Get Client Feedback?
The first step is creating an account on Upwork so that clients can leave feedback for you after projects are completed. Once this is done, clients will be able to leave comments on their experience with the project both good and bad and these comments will appear on your profile page for other freelancers to see as well.
You can also reply directly to these comments if there are any issues or concerns that need addressing before moving forward with another project together!
Why Should I Use Upwork Client Feedback?
You should use Upwork client feedback because it’s an easy way for clients who have worked with multiple freelancers in the past (or even just one) to let others know how things went when working together on projects in general before deciding which ones might be worth hiring again in the future!
How Do I Get Client Feedback?
The best way to get client feedback is through Upwork’s built-in rating system and review features. Most clients will leave a rating in their final review, but they may also leave one at any time while working with you a great way to encourage them to provide more detail about what they like or dislike about the work you’re doing together!
How Do I Know When To Take Feedback Seriously?
It’s all about context. You should take client feedback seriously if it comes from a client who:
- Has been working with you for at least 6 months.
- Is a good fit for your business and is generally happy with the work you’ve done for them.
Has never taken any feedback from anyone else before, and doesn’t seem overly critical or negative in general. If the client fits these criteria, they are likely to be more objective than someone who has never worked with you before or isn’t so satisfied with their relationship with you (and therefore may have an incentive to give negative feedback).
Costantine Edward is a digital marketing expert, freelance writer, and entrepreneur who helps people attain financial freedom. I’ve been working in marketing since I was 18 years old and have managed to build a successful career doing what I love.