Battle Of The Chatbots: AI vs. Human

Automation is growing everywhere in our lives. We already have self-driving cars, self-ordering kiosks, and even self-cleaning toilets. 

The next wave of automation is coming to customer service, where “chatbots” are appearing on websites to answer simple questions or steer users in the right direction. But can AI do a better job than a human? Let’s look at how chatbots stack up against real people for customer service and find out!

AI vs. AI. Two chatbots talking to each other
AI chatbots have advantages in terms of 24/7 availability, quick response times, and handling large volumes of queries simultaneously.
AI chatbots also have disadvantages in terms of empathy and emotional intelligence, and limitations in handling unexpected queries or situations.
AI chatbots are unlikely to replace human interaction entirely, but they can serve as a valuable tool in improving customer service and streamlining business operations.
It’s important for businesses to carefully consider the use of AI chatbots and determine where they can be most effective in their customer service strategies.
The debate between AI chatbots and human interaction is ongoing, and it’s important to continue exploring the benefits and limitations of each approach.

AI Can Only Answer Simple Questions

AI is good at understanding commands and routine tasks, but not at all-encompassing conversations. AI needs to be trained to understand a specific field of knowledge or set of circumstances before it can be used in any meaningful way.

To illustrate this point, we’ll look at an example provided by one of our chatbot experts: Imagine that you’re ordering food from a fast-food restaurant using their mobile app (for example, McDonald’s). 

You’ve ordered your meal and are waiting for pickup when the app asks if you’d like fries with that. When you say yes, the app responds with “Is there anything else I can help with today?” Of course, there isn’t you just want your food! But this interaction illustrates how AI sometimes doesn’t understand nuances in human communication (in this case sarcasm).

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AI Gets Confused When A Person Uses Too Much Slang

If you use too much slang, the chatbot might not understand what you’re saying. This is because AI has been programmed to recognize certain words and phrases and hasn’t been taught all of the ways that people speak. 

For example, if you ask an AI-powered chatbot for a pair of shoes in a bright color like “lime green,” it will probably respond with something along the lines of “I’m sorry but I don’t know how to help.” 

The problem here is that this person used too many words from our set of keywords shoes, and lime green but didn’t include any other terms (such as “sneakers” or “sandals”) that would have allowed us to figure out what they meant exactly. 

However, if someone were simply asking us where they could find some cool sneakers in their favorite color scheme then we would be able to easily answer them by looking at our stored information about this kind of question.

Humans Are Better At Understanding Intricate Commands

For example, if you were to ask a chatbot what the temperature was in New York City, it would reply with something like “it’s currently 70 degrees.” 

It doesn’t know that you want to know the temperature right now and not in an hour or tomorrow; this is because it’s programmed to respond with the current weather in any city when asked about the weather. 

Humans can easily comprehend this query because we’re able to understand that when someone asks “what’s it like outside?” they usually don’t mean “how has my day been so far?” or “is there going to be rain?”

On the other hand, if you said something like “I want milk tomorrow morning” or “call me on my cell phone when my parents get home from work” that is an intricate command because several steps are being taken before reaching a result (e.g., getting milk). 

These types of commands require more than one actionable step and therefore may be difficult for AI-based systems because they only process one instruction at a time rather than multiple ones simultaneously (like we do as humans).

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Humans Are Better At Understanding Sarcasm

Although the AI of today is still lacking, it is effective for simple tasks. For example, if you want an interactive tutorial or a basic set of instructions, many Chatbots can answer your questions. However, humans are better at understanding sarcasm and nuanced commands.

For example: “What’s the best way to get to the beach?” The AI would reply with directions based on traffic conditions and parking availability. If you’re looking for advice on what type of swimsuit will keep you warm in the ocean breeze though a question that requires more thought than simply following directions your chatbot might not have an answer ready.

AI Can’t Always Detect Sarcasm

AI can’t always detect sarcasm, so if you’re hoping for a quick comeback from your chatbot, think again. If AI doesn’t understand the context of the conversation, it can’t detect sarcasm. 

When someone is being sarcastic in a text message or email, it isn’t always obvious due to context clues like body language and vocal tonality that are missing in digital communications channels.

AI is still very young, so don’t expect conversational AI to be able to detect all types of sarcasm just yet. Many times when people ask their bots questions sarcastically they get sincere answers back! 

So when researching your next bot purchase or building one yourself make sure you remember: humans and machines both have their limitations when it comes to detecting this particular form of humor

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Humans Are Not Programmed To Respond To Just Keywords

Chatbot developers are trying to replicate humans by using AI and machine learning. They want to build a chatbot that can understand human language, respond to it, and react accordingly. 

But the fact is that humans are not programmed to just answer keywords or phrases. We don’t have hard-coded reactions like a robot would. Instead, our responses depend on a number of factors like context, meaning, tone, etc., which makes us very different from machines.

So when you ask a question such as “How are you?” or “Where do you live?” or “How long have we known each other?” A human will give different answers depending on who they are talking with and what the situation is at hand (such as whether they just had lunch together). 

A chatbot cannot do this because it doesn’t understand anything outside of its programming scope – even if the questions make sense from an objective point of view – so it either gives random responses or fails altogether

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AI And Humans Bring Different Strengths To The Table In Conversation

Chatbots are a great way to engage with customers, but they can’t do everything. They’re best at answering simple questions and responding to pre-defined commands.

However, humans are better at understanding more complex requests like asking for something specific in the store and can also help you anticipate future needs by learning your preferences over time.

Chatbots aren’t very good at detecting sarcasm either, so they may not always give you an appropriate response if you’re joking around. Humans have an innate sense of humor though!

They’re also better at understanding long-winded or complicated questions than a machine would be because people have emotions too; 

We’ve been programmed since birth (or even before) to respond differently based on the tone of voice and other non-verbal cues like facial expressions or body language which is why chatbot developers need to put their heads together with designers who understand these things well before building any kind of intelligence into their product.

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While there are many benefits to using AI in customer service, it’s important to realize that it’s not a replacement for humans. The best way to find success is by combining the two types of chatbots, so you can get all the benefits of instant communication, fast responses, and 24/7 availability with human intelligence and understanding.

Further reading

Check out this article on AI chatbot vs humans to learn more about the advantages and disadvantages of chatbots and humans in customer service.

Want to dive deeper into the battle of AI-powered chatbots? Read this article on Analytics Insight for a comprehensive analysis of the AI chatbot market and how it compares to human interaction.

The Guardian’s article on the AI chatbot phenomenon ChatGPT provides a detailed look at how this AI chatbot works and the potential implications for the future.


What is an AI chatbot?

An AI chatbot is a computer program that uses artificial intelligence (AI) to simulate human conversation through text or voice interactions. These chatbots are designed to understand natural language and respond to user queries in a conversational manner.

How do AI chatbots work?

AI chatbots work by using natural language processing (NLP) and machine learning algorithms to understand and interpret user queries. They use pre-defined rules and scripts to generate responses or generate responses using machine learning models that have been trained on large datasets of human conversations.

What are the advantages of AI chatbots over human interaction?

AI chatbots offer a number of advantages over human interaction, including 24/7 availability, quick response times, and the ability to handle large volumes of queries simultaneously. They also eliminate the need for human customer service agents, which can lead to cost savings for businesses.

What are the disadvantages of AI chatbots over human interaction?

Despite their advantages, AI chatbots also have some disadvantages. They may lack empathy and emotional intelligence, which can make them less effective in handling complex or sensitive customer queries. They also have limitations in terms of their ability to handle unexpected queries or situations.

Could AI chatbots replace human interaction entirely?

While AI chatbots have made significant advances in recent years, it is unlikely that they will replace human interaction entirely. There are certain tasks and interactions that require the human touch, such as complex problem-solving, emotional support, and relationship building. However, AI chatbots can serve as a valuable tool in improving customer service and streamlining business operations.

Can Ai Text Rank On Google?

In short, no. It can’t. But it will help you write better copy and get more traffic from search engines. You see, if people are searching for something on Google and your content is not in the top 10 results (or even top 100), there is a very good chance they will never find you unless someone else links to you. 

And even then, most people don’t link to other sites unless they feel an obligation or have been paid to do so and no one likes being paid!

So while it’s true that AI won’t work magic and send your site up into the clouds of Google rankings overnight, what we’re seeing with our clients who’ve used our software is substantial improvement in traffic over time once their content has been optimized through our system. 

We’re talking thousands of visitors per month toward the end of the first year after implementation (when compared to pre-implementation numbers). That’s real progress!

Let’s Start With The Big Question: Will AITake Over Humans?

This is one of the most often asked questions. I’m happy to tell you that there are no signs of this happening shortly, certainly not within five years. 

But we should keep asking ourselves and our clients what happens if it does happen because we still need to be prepared and find solutions for it.

Will AI Replace Writers?

This is another common question. The answer is: No! Not anytime soon anyway! As long as there are people who have a passion for writing and storytelling, they will always be needed by brands and publishers alike (at least until they find a way to automate this process).

You Might Be Wondering: Can AI Write Meaningful Text?

It’s a good question, and the short answer is definitely yes. The long answer is that it has a tough job to do. Whether it’s writing a book or just responding to customer service tickets, AI has to learn how to communicate with humans for its work to be successful. 

But after all this research into AI and machine learning, I think we’ve managed pretty well.

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